Staff Pharmacist Refill Call Center

Pertinent information will be gathered from incoming calls concerning medications, and along with review of the electronic medical record, call center employees will utilize scripting to determine a response to the needs of the caller. Responsible for addressing medication related questions, issues, prior authorizations, as well as refill approvals. Perform a medication review at the time of the call and do a complete clinical review and address any medication related questions.

• Support the overall goals and objectives that result in improved access, quality of patient care and higher levels of patient satisfaction.
• Demonstrates proficiency in order processing.
• Receives and interprets physicians' medication orders and clarifies or corrects orders with the physician.
• Reviews patient medication profiles to guard against drug sensitivities, contraindications, duplications, and major drug interactions.
• Pharmacists will enter into a collaborative practice agreement with health system physicians to review patient's electronic medical record , and upon verifying appropriateness, authorize prescription refills on pre-specified maintenance medications.
• Pharmacists will conduct a thorough review of each individual patient's electronic medical record and develop an appropriate plan according to the Pharmacist refill authorization protocol and the most recent clinical guidelines.
• Pharmacists will use clinical judgement to determine if any additional information is required prior to refill authorization and take necessary actions to resolve issues within defined terms of collaborative practice agreement.
• Pharmacist will document encounters within electronic medical record Pharmacists will e-scribe approved prescription refills to appropriate pharmacy and notifies patient of completion.
• Participates in the creation and update of scripting and documentation materials.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Bachelor's Degree-Pharmacy (Required), Doctoral Degree- (Preferred)

Licensed Pharmacist - Default Issuing Body; Licensed Pharmacist (Pennsylvania) within 90 days - State of Pennsylvania

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.