Customer Specialist

2 days ago

Cranston, Rhode Island, United States CarMax Full time
7276 - Warwick - 153 Bald Hill Road, Cranston, Rhode Island, 02920CarMax, the way your career should be 

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver's License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Environmental Specialist

    2 days ago

    Cranston, Rhode Island, United States Triumvirate Environmental Full time $24 - $25

    Environmental SpecialistTriumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Environmental Specialist for our Lab & Onsite Support Services (Lab/OSS) team. As an Environmental Specialist, you will support our clients on-site by managing their hazardous waste programs & projects, utilizing state & federal...

  • Controls Systems Specialist

    2 weeks ago

    Cranston, Rhode Island, United States EMCOR Full time $60,000 - $90,000 per year

    About Us:We are a full-service building automation system and HVAC controls service contractor. We provide controls system design, programming, installation, repair, service, and maintenance in a variety of markets, including higher education, schools, general office, federal facilities, and laboratories.Job Summary:EMC Services has an opportunity for a...

  • Sales Enablement Specialist

    5 days ago

    Cranston, Rhode Island, United States Apex Technology Group Full time

    About UsWe are a well-established, fast-growing Managed Services Provider (MSP) dedicated to delivering innovative IT solutions, exceptional customer service, and long-term value to our clients. Our team thrives on collaboration, efficiency, and exceeding expectations. We're looking for a highly organized and tech-savvy Sales Enablement Specialist to...

  • Controls Systems Specialist

    2 weeks ago

    Cranston, Rhode Island, United States Energy Management and Control Services Full time $60,000 - $90,000 per year

    About UsWe are a full-service building automation system and HVAC controls service contractor. We provide controls system design, programming, installation, repair, service, and maintenance in a variety of markets, including higher education, schools, general office, federal facilities, and laboratories.Job SummaryEMC Services has an opportunity for a...

  • Help Desk Specialist

    2 weeks ago

    Cranston, Rhode Island, United States CMIT Solutions National Corp Full time

    Job OverviewAs a Helpdesk Specialist, you will be the frontline hero in our IT support team, delivering exceptional technical assistance and customer service to our users. The Help Desk Specialist provides advanced technical support within the Service Desk team. Acting as a second-tier resource, this role involves handling intermediate-level issues escalated...

  • Specialist, Fraud

    6 days ago

    Cranston, Rhode Island, United States Nationwide Full time $78,000 - $117,000

    Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who...

  • Employee Experience Specialist

    5 days ago

    Cranston, Rhode Island, United States Taco, Inc. Full time

    As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:A positive mental attitude that helps us to be a leader in the industryA commitment to building...

  • Solution Architect

    1 week ago

    Cranston, Rhode Island, United States Avance Consulting Services Full time

    Job Description Hi ,Hope your are doing good.I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available please send your updated resume along with your contact details to discuss further.Role: Solution Architect - IT RISK & COMPLIANCEDuration: FUll...

  • Representative, Territory Management

    7 days ago

    Cranston, Rhode Island, United States Nationwide Full time

    Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who...

  • Customer Specialist

    4 weeks ago

    Cranston, United States Rhode Island Staffing Full time

    Customer SpecialistCarMax, the way your career should be! As a Customer Specialist, you will be empowered to provide an iconic experience for our customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the...

  • Customer Specialist, Full Time

    3 weeks ago

    Cranston, United States Carmax Full time

    Carmax - 153 Bald Hill Road [Retail Sales] As a Customer Specialist at Carmax, you'll: Guide customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications; Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer...

  • Retail Store Specialist

    4 weeks ago

    Cranston, United States Ocean State Full time

    Retail Store Specialist - (Customer Service/Merchandising) - Part TimeJob Category: StoresRequisition Number: RETAI015689Part-TimeOn-siteRate: $16 USD per hourCranston, RI 02910, USADescriptionCompensation for this opportunity is based on candidate experience and position. Join our team! All associates receive a 30% discount. The compensation range for this...

  • Remote Customer Care Specialist

    2 weeks ago

    Cranston, United States MTM Full time

    A growing transportation service provider is seeking Customer Care Representatives to join their team remotely in Rhode Island. The role involves handling inbound calls, providing personalized support to clients and ensuring exceptional customer service. Candidates must have prior experience in call centers and customer service. The position offers flexible...

  • Parts Specialist

    4 weeks ago

    Cranston, United States O'Reilly Automotive Full time

    O'Reilly Automotive - 355 Atwood Ave [Sales Associate / Team Member] As a Parts Specialist at O'Reilly Automotive, you'll: Deliver excellent customer service and ensure a positive customer experience; Support management in the accomplishment of assigned tasks; Maintain inventory control and store appearance; Demonstrate knowledge and passion for automotive...

  • Delivery Specialist

    4 weeks ago

    Cranston, United States O'Reilly Automotive Full time

    O'Reilly Automotive - 355 Atwood Ave [Package Delivery Driver / Flex Driver] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery vehicles; Ensure efficient deliveries by quality checking orders while...

  • Customer Support Representative

    1 week ago

    Cranston, United States Citizens Full time

    Description Starting Salary: $21.50 / hour Start Date: When there's a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking...

  • Accounts Receivable Specialist

    2 weeks ago

    Cranston, United States J.R. Vinagro Corporation Full time

    JR Vinagro is seeking a Payment Processing Specialist to join our team.  In this role, you will be responsible for accurately and efficiently processing payments, reconciling accounts, and maintaining accurate financial records.  The ideal candidate will have strong attention to detail, excellent communication skills, and a proven ability to work...

  • Accounts Payable Specialist

    2 days ago

    Cranston, United States Rhode Island Staffing Full time

    Accounts Payable Specialist We are looking for a detail-oriented Accounts Payable Specialist to join our client in the construction industry in Johnston, Rhode Island. This role is critical in managing financial transactions and ensuring the accuracy of accounts payable processes across various projects. You will collaborate closely with project teams and...

  • Environmental Specialist

    6 hours ago

    Cranston, United States Triumvirate Environmental Full time

    Environmental Specialist  Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Environmental Specialist for our Lab & Onsite Support Services (Lab/OSS) team. You will support our clients by managing their hazardous waste programs & projects, utilizing state & federal regulations. This is a...