Field Service Technician

The Water System Field Service Technician is responsible for learning the installation, service, repair, and selling processes for Kinetico's residential water system customers.

Compensation: Non-exempt hourly pay based on experience. OT and Performance Bonus eligible.

Travel: 100% local travel

Location: Newbury, OH

Water System Service Technician Responsibilities:

1. Learning residential water system applications and capabilities.
2. Follows established procedures to evaluate water system equipment function and perform appropriate maintenance activity.
3. Observes and acts upon opportunities for further sales.
4. Delivers salt, filters, and other water treatment products.
5. Maintains a clean and organized workspace.
6. Monitors and restocks product inventory. 
7. Finalizes report on completion of field visit and submits to service department in a timely manner. 
8. Maintains a clean and safe work environment, including company vehicle, company tools.

This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.

What you will need to succeed:

Education & Qualifications:

• High School Diploma or equivalent required. 
• Valid drivers' license and a clean driving record.
• Plumbing experience and skills, preferred.
• Ability to work in a fast-paced environment and show initiative. 
• Strong work ethic, self-motivated, action and goal oriented.
• Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company's products is essential.
• Proven "customer-centric" focus and approach with the ability to establish and change priorities as required.  
• Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Proficient customer relations skills, and comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
• Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.   

Competencies:

• Reduces number of customer call-backs.
• Meetings upselling sales goals.
• Follows procedures and accurately documents results.
• Produces high quality of work and customer service.

Physical Effort and Work Environment

• Frequent standing, walking, bending, pushing and reaching
• Frequent lifting of up to 50 pounds and maneuvering up to 100 pounds with a dolly
• Frequently exposed to oil and noise
• Exposure to heat or cold due to seasonal changes

Why Join Kinetico:

• Medical, Dental, Vision and Prescription Drug Insurance Coverage 
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit 
• Wellness Program
• Educational Assistance Reimbursement Program

Our Commitment and Difference: 

Founded in 1970, Kinetico pioneered the development of non-electric, fully automatic water treatment systems. In the years since, we have grown into a global company of independent Kinetico water experts and international distributors serving more than 100 countries. We offer complete water systems that deliver only the highest quality water for general use and drinking. We back every piece of our equipment with industry-leading warranties. Our approach reflects our deep commitment to preserving and conserving fresh water, one of our planet's most precious and endangered natural resources. 

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.