Membership Receptionist

JOIN US...

Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there's a little something special for every personality. Down at Bedrock, the club's fitness and wellness destination, we've cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting.

As a Membership Associate, you will serve as a key representative of Moss—acting as the first point of contact for members, prospective members, and partners. This fully in-person role begins with a Studio-based assignment supporting hospitality, events, and communications, and transitions to broader responsibilities across the permanent club in fall 2025.

You will work cross-functionally to support daily operations, CRM systems, community engagement, and membership experience. The ideal candidate is polished, proactive, and detail-oriented, with strong interpersonal skills and the ability to thrive in a fast-paced, guest-facing environment.

COMPENSATION:

The hourly wage for this position is $28.00 – $33.00 per hour, depending on experience.

CLASSIFICATION:

This is a non-exempt, hourly position. In accordance with the Fair Labor Standards Act (FLSA), you are eligible for overtime pay at one and a half times your regular rate for all hours worked over 40 in a single workweek.

KEY RESPONSIBILITIES:

• Maintain a consistent presence at assigned levels of the club and provide additional support across all areas as needed to ensure seamless service.
• Take ownership of assigned service zones during shifts and communicate cross-functionally with management and team leads to resolve member needs and ensure a cohesive club experience.
• Check in members and guests, process financial transactions, and manage front-of-house duties.
• Support onboarding, engagement, and communication with members and applicants.
• Maintain CRM records and track all touchpoints.
• Update membership statuses and ensure notes are accurate and complete.
• Share relevant insights and data with cross-functional teams to enhance strategy and operations.
• Provide operational support for tours, activations, and special events.
• Support Membership Sales with CRM maintenance, onboarding coordination, and pipeline tracking.
• Participate in prospect calls, walkthroughs, and onboarding meetings as required.
• Work all scheduled shifts including early mornings, evenings, weekends, and holidays as operationally needed.
• If scheduled for concierge, reservations, or retail-related shifts, continuously learn and retain product knowledge, services, and offerings to provide accurate and informed support.

Cross-Department Collaboration & Projects

• Liaise with Spa, Events, F&B, Concierge, and other internal departments.
• Support department and club-wide projects as needed.

QUALIFICATIONS:

• Background in hospitality, guest services, or membership-driven environments preferred
• Strong communication skills and confidence in client-facing settings
• Comfort with digital systems and a willingness to learn CRM platforms
• High level of attention to detail, organization, and discretion
• Flexible and adaptable, with strong availability and commitment to in-person work
• Collaborative, thoughtful, and energized by a fast-paced environment

QREQUIRED SKILLS:

• Ability to build effective relationships and communicate across a variety of nuanced relationship dynamics, adapting to diverse audiences.
• Exceptional & eloquent interpersonal and communication skills, both written and verbal.
• Strong sales and marketing acumen with a member-focused approach.
• Ability to operate with grace under pressure.
• Discretion, sound judgment, and comfort operating in a high-accountability, high-touch environment.

EMPLOYEE BENEFITS:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Pre-Tax Commuter benefits
• Disability insurance

OPPORTUNITIES FOR ALL:

Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Pay: $ $33.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person