Inside Sales Representative

Surgical Product Solutions (SPS) is a leader in providing cost-saving solutions for healthcare facilities across the United States who choose to save money without sacrificing quality of care. We accomplish this by providing hospitals and surgery centers two ways to save on their high-volume surgical disposables. We help our customers recover significant budget costs by purchasing their un-used, in-date surgical surplus while at the same time, providing them additional cost savings and flexibility when purchasing the same high-volume products that they are currently utilizing.

The Inside Sales Representative is responsible for lead generation deriving from cold calls and other strategies (hospitals, clinics, private practices, etc.) to obtain prospects that supports the ability to establish new accounts, as well as for making outbound calls to proactively retain and expand businessrelationships.  Also responsible for inbound calls, Sales order processing / Purchase Offer creation, and follow-up to ensure customer retention and to identify potential new business that may lead to targeted profitable growth in support of SPS's business objectives.

Responsibilities

• On a daily basis, initiate outgoing calls to prospective clients via telephone in a professional manner to establish qualified customers to acquire new business.
• Utilize a consultative sales approach to determine needs, make plan presentations, handle challenges and close the sale over the phone.
• Update Salesforce (current CRM) with current data as appropriate, including but not limited to inputting cancelled/lost account information. 
• Establish and develop customer relationships based on understanding needs and provide best value solutions.
• Cultivate customer relationships built upon trust and service level.
• Maintain a strong pipeline of qualified, prospective clients.
• Meet and exceed established new sales and retention targets.
• Complete contractual re-signs / RECONS for existing customers to extend terms of service and increase customer profitability where appropriate. 
• Respond to all customer requests, following standard operating procedures and escalation policy as appropriate. 
• Meet regularly with Sales Manager to review customer retention and relationship activities, sales progress versus goals, status of key customer relationship and market trends to help establish best practices and process improvements across organization. 
• Provide supportive functions to direct manager including but not limited to administrative processing and customer service.
• Identifies and communicates product/service improvements based on customer feedback/experience.
• Attend sales meetings and/or training and maintain open communications with sales team members to maintain current understanding of all Company products and services; participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge, skills and abilities. 
• May be required to build relationships and increase company visibility through participation in company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
• Perform other job-related duties, as required.

• Bachelor's degree from an accredited university or college in Business, Science or another related field or equivalent experience.
• One-year work experience preferred: documented sales success or equivalent experience.
• Knowledge of medical supplies/device business and healthcare environment a plus.
• Driven sales performer with demonstrated ability to meet/exceed quotas.
• Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas. 
• Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook. 
• Excellent interpersonal communication, presentation and proven organizational skills are required.
• Comfortable conducting phone work.
• Proficiency usage of Microsoft Office including Outlook, Word, Excel
• Some knowledge of a CRM is helpful.

Surgical Product Solutions is Equal Opportunity Employer committed to a diverse workforce.