Shift Manager

8 hours ago

Southaven, Mississippi, United States Wendy's Full time

Position Overview

The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.

Key Responsibilities

  • Train, monitor, and reinforce food safety procedures to crew members
  • Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
  • Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
  • Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention
  • Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
  • Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
  • Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Follow up and ensure resolution of VOC issues as needed
  • Onboard new hires in Workday

Qualifications

  • High School Diploma, GED or equivalent preferred
  • Must be at least 18 years of age
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience
  • Available for full time and close/ shifts
  • Certification for Open/Close Shift Manager
  • Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
  • Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time
  • Position requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
  • Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
  • Must have or be willing to obtain ServSafe certification by end of training

  • Assistant Manager to General Manager

    12 hours ago

    Southaven, Mississippi, United States The Juicy Seafood Full time

    Looking to hire a salaried assistant manager to oversee the restaurant, help where needed, handled money etc. 21.63/hr but this will be a salary position equivalent to 45k 55 hours a week (weekends off) non negotiable if serious please apply . **MUST HAVE OPEN AVAILIBILITY ***Apply for more information.Job Title: Assistant Manager Overview: We are seeking a...

  • Clerk - Night Shift

    2 weeks ago

    Southaven, Mississippi, United States GXO Logistics Full time $30,000 - $50,000 per year

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a...

  • Clerk - Night Shift

    4 days ago

    Southaven, Mississippi, United States GXO Logistics Full time

    Continue to Grow with GXO. At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.Night Shift, Wednesday – Saturday, 4:00pm – 2:30amAs the Clerk,...

  • Clerk - Day Shift

    2 weeks ago

    Southaven, Mississippi, United States GXO Logistics Full time

    Continue to Grow with GXO. At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.Day Shift - Monday, Tuesday, Thursday, Friday AM – 3.30 PMAs the...

  • Clerk - Night Shift

    10 hours ago

    Southaven, Mississippi, United States GXO Logistics Full time

    Continue to Grow with GXO.At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.Night Shift, Wednesday – Saturday, 4:00pm – 2:30am As the Clerk,...

  • 2nd Shift

    2 hours ago

    Southaven, Mississippi, United States ScanSource Full time

    Essential Duties and Responsibilities: Communicate with picking department, manifest, maintenance, IT and members of management to ensure effective processes at all times. Fix order discrepancies (labels, serial numbers, masks) and screen for special instructions on invoice tickets. Document picking errors and forward error report as instructed and...

  • Cashier - Full Time - First Shift

    2 weeks ago

    Southaven, Mississippi, United States creative dining services Full time

    Creative Dining Services is looking for a full time Cashier at Northpoint Christian School in Southaven, MS. The Cashier itemizes guest purchases and processes transactions of cash, check, credit or debit in payment. Greets guests as they enter or exit the dining area.Core ResponsibilitiesFollows all cash handling procedures.Counts back change correctly.Runs...

  • Material Handler, 1st Shift

    7 days ago

    Southaven, Mississippi, United States GXO Logistics Full time

    Continue to Grow with GXO. At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.1st Shift, Wednesday - Saturday, 5:00am to 3:30pmAs a Material...

  • 1st Shift Warehouse Reach Truck Operators

    5 hours ago

    Southaven, Mississippi, United States Wai Global Full time

    Full-time Description As a global frontrunner in the automotive parts manufacturing and distribution sector, WAI is on the lookout for Replenishment/Put-Away Drivers to enhance our Distribution Center team. We're dedicated to our employees' growth and well-being, reflected in the perks and benefits we offer.What's on Offer:Comprehensive Benefits Package:...

  • Store Manager

    1 week ago

    Southaven, Mississippi, United States Lids Full time

    EEO Statement:Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin,...