Hotel Front Desk Receptionist at DoubleTree Rapid City

7 days ago

Rapid City, South Dakota, United States Lester Hospitality Full time

Part-time Guest Service Ambassador position for Applicants with availability to work multiple shifts/times

What's Better Here?

  • Friendly Team with Upscale Processes and Personality and a Genuine care for Guests and Coworkers
  • Access to worldwide and local discounts, including amazing deals at local businesses
  • Access to heavily discounted Hotel Stays worldwide
  • Convenient Location next door to The Monument
  • Competitive wages
  • Early access to Pay available through PayActive
  • Year-round or Seasonal Schedule based on your preference and availability
  • Locally owned small business

Best-qualified candidates will have guest-friendly focus in addition to skills in organization and prioritization.

Duties and Responsibilities

  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to provide guests extra value
  • Answer, record and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times
  • Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements

  • High School diploma or equivalent strongly preferred.
  • One year front desk/guest service experience preferred.
  • Must be able to communicate clearly
  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Basic computer skills to operate various property management and reservations systems, etc.
  • Being passionate about people and service
  • Strong communication skills essential when interacting with guests and employees
  • Reading and writing abilities are used often when completing

    paperwork, logging issues/complaints/requests/information updates,

    etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem solving, reasoning, motivating and training abilities are often used
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

We look forward to working with you

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