Seasonal Sales Associate

West Palm Beach, FL, US Associate Seasonal

Position: Seasonal Sales Associate - Hive Boutiques (Hive for Her & Hive for Him)

Reports to: Hive Boutiques, Store Manager

Seasonal: October through April

Job Overview:

Are you passionate about fashion and creating moments for others? Join the Hive Collective family as a Seasonal Sales Associate This exciting role offers the opportunity to be part of a dynamic and collaborative team, helping to create memorable shopping experiences during the bustling season. As a Seasonal Sales Associate, you are responsible for creating a first-rate client experience through superior sales and service at the Hive Boutiques store for Him and Her. You'll be a valued member of the Hive team, playing a key role in delighting our customers.

You should be well-versed in our Hive Boutiques brands and passionate about helping customers find items that light up their day

Key Responsibilities:

Provide a Positive Customer Experience

• Welcome customers immediately with sincerity and enthusiasm and create a warm and welcoming experience.
• Maintain an active floor presence, demonstrating availability and openness to the customer.
• Engage customers with an intuitive approach to determine their needs.
• Provide an exceptional fitting room experience.
• Return to the fitting room often to check in on the customer and remove unwanted items.
• Provide relevant fashion advice, product knowledge, and recommendations.
• Bring additional merchandise to complete the customer's look.
• Complete the customer experience with an accurate and efficient checkout.
• Demonstrate accuracy and efficiency at the point of sale.
• Be gracious in accepting returns and turn them into a sale when possible.
• Fold, wrap, or hang the customer's purchase meeting Hive's wrapping standard.
• Send professional thank-you notes to your customers.
• Provide exceptional service to the customer through professionalism, ownership, and initiative.
• Handle requests and daily tasks courteously and productively, using appropriate language and tone of voice.
• Show your willingness to be of assistance and take initiative in finding creative solutions when faced with obstacles.

Team Collaboration

• Team up with other salespeople to best serve the client's needs.
• Outreach to support in-store and online sales, and invite customers to special events when appropriate.
• Show commitment to the team through collaboration and positive, proactive communication.
• Raise concerns in a timely, constructive, and appropriate manner.
• Actively listen to other points of view, and share thoughts and ideas in order to reach a common understanding.
• Resolve conflict proactively with clear and direct communication and be open to receiving constructive feedback.

Sales and Customer Relationship Management

• Add accurate customer information on a regular basis.
• Support driving sales and gross margin performance.

Store Maintenance and Operations

• Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor.
• Maintain the store when customers are not present, including receiving shipments, stocking, and maintaining displays.
• Complete projects and tasks accurately and in a timely manner.
• Follow inventory procedures.
• Seek ways to improve your own performance.
• Demonstrate productivity, using time efficiently and effectively to deliver strong results.
• Handle and follow through on all employee and customer interactions in a solution-focused and timely way.
• Approach tasks and deadlines with a sense of focus, urgency, and attention to detail.
• Deliver high-quality work, communicate ongoing progress, and show accountability.
• Prioritize tasks and projects efficiently without negatively impacting service.
• Be accountable for information covered in the Hive Code of Conduct.
• Demonstrate honest and ethical behavior.
• Work scheduled shifts, demonstrate flexibility when schedule changes are necessary and notify your manager prior to your shift if you are delayed or unable to work.
• Record all time worked promptly and accurately.
• Follow all safety guidelines.
• Safeguard sensitive, private, and confidential information.

Personal and Professional Development

• Maintain a well-groomed appearance and follow dress code guidelines.
• Demonstrate reliability, flexibility, and openness to change.

Benefits For You:

• Dynamic and supportive work environment that values and prioritizes God, family, and work.
• Opportunities for professional growth and development
• Engaging and collaborative company culture
• 50% Hive Collective employee discount to you and immediate family members
• Holidays off; No work on Sundays

Competencies:

• Collaboration, Communication, Customer Service Skills, Sales Skills, Flexibility, Professionalism, Enthusiasm, Reliability, Learning Agility, Integrity

Job Requirements

• Ability to lift and mobilize small to medium items up to 15 lbs. while utilizing appropriate equipment and safety techniques.
• Ability to maneuver effectively around the floor, stock room, and cash wrap.
• The position entails prolonged standing.
• Maintain a well-groomed appearance and follow dress code guidelines.
• Demonstrate honest and ethical behavior.
• Work scheduled shifts, demonstrate flexibility when schedule changes are necessary, and notify your manager prior to your shift if you are delayed or unable to work.
• Record all time worked promptly and accurately.
• Follow all safety guidelines.
• Safeguard sensitive, private, and confidential information.