Patient Representative

Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 570 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually.

Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.

Schweiger Dermatology Group has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger Dermatology Group has also received Great Place to Work certification. To learn more, click here.

Schweiger Dermatology Group's Ultimate Employee Experience:

• Multiple office locations, find an opportunity near your home
• Positive work environment with the tools to need to do your job and grow
• Full time employees (30+ hours per week) are eligible for:
• • Medical (TeleHeath included), HSA/FSA, Dental, Vision on 1st of the month after hire date
• 401K after 30 days of employment
• Your birthday is an additional personal holiday
• Company Sponsored Short Term Disability
• Pre-tax savings available for public transit commuters
• Part-time employees (less than 30 hours) are eligible for:
• • Dental and Vision on 1st of the month after date of hire
• 401K after 30 days of employment
• Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services

Job Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, and fellow colleagues. Lead by example, maintains office presence and highest level of professionalism.
• Execute working knowledge of HIPAA privacy laws by protecting patient information during phone calls, discussing private information respectfully and comforting towards patient or other parties. Keep sensitive patient information out of view and shredded once uploaded to EMR or server. Maintain confidentiality of all patient and employee information.
• Responsible for answering incoming phone calls, and various other communications requests from patients, as needed, and conducting outgoing calls for patient retention purposes while consistently adhering to proper scripts, trainings, and protocols.
• Responsible for thoroughly triaging visit reasons and confirming insurance participation at the time of scheduling, prior to the appointment. Assist in maintaining efficient in-office patient flow by informing patients of all information and materials required for the appointment (i.e. out of pocket fees, insurance cards and insurance referrals).
• Responsible for accurately triaging and submitting requests for prescriptions, lab results and medical record releases according to protocol. Responsible for courteously educating patients on the process and turn-around time for such requests, while being mindful of preserving patient satisfaction.
• Responsible for accurately triaging "non-appointment calls" and relaying messages to the appropriate personnel in real time.
• Constant attention to email inbox, Teams chat, Management communications, and timely handling of all time sensitive emails. Effectively communicating to Team Leads/ Management when assistance is required.
• Document necessary notes and send appointment confirmations within patient charts/appointments in real time.
• Demonstrate initiative and superior customer service in assisting patients with solving particular problems. Refers the patient to direct supervisor/office manager if the situation cannot be handled to the patient's satisfaction. Refers the more complex issues and more involved patient needs to the appropriate department for resolution while maintaining proper phone etiquette in accordance with scripts/trainings.
• Become proficient in provider specialties, biographies, and preferences information. Have current, thorough knowledge of all medical and cosmetic services offered at our offices. Spend time reviewing provider spotlights and videos to increase full knowledge of each practice on an ongoing basis.
• Trains with Team lead/Trainer/Operations Manager as needed to improve call handling and company knowledge skills.
• Other duties as assigned by PSC leadership on an as needed basis.

Qualifications

• 2+ years experience on patient servicing/customer service (preferred)
• High School required, Bachelor's preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Prefer prior experience working in a dermatology / medical environment.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer service skills.
• Must be an engaging and professional communicator with excellent phone and e-mail etiquette.
• Availability to work weekends on rotating schedule preferred.

This remote position is open to candidates located in the following states: New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California

Schedule - Monday through Wednesday, 10:30am - 7:00 PM

Compensation Range $19 - $24 per hour

Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.

Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.