Sales Operations Manager

Position Summary:

The Sales Operations Manager at Alinabal is responsible for managing the customer service team and daily sales operations, sales forecasting, pipeline management and performance analysis. This position is essential for aligning the sales and customer service team's efforts with Alinabal's overall business goals. By providing strategic guidance and operational support, the Sales Operations Manager will help drive revenue growth and improve customer satisfaction. Their expertise in analyzing sales data and market trends enables them to identify opportunities for process improvement and develop effective strategies in support of Alinabal's goals and objectives.

Responsibilities:

• Work with SVP of Sales & Business Development to coordinate sales forecasting, planning, reporting, pipeline management and budgeting processes within the sales organization.
• Manage and lead the Customer Service team.
• Identify and implement sales process improvements (reduce time from lead to order)
• Coordinate training in sales, sales management and customer service, and share knowledge where applicable.
• Act as a liaison between sales, customer service and internal teams, working towards resolution of any obstacles
• Administer sales compensation for sales and customer service
• Document sale process and procedures, including the consistent implementation of company procedures
• Communicate regularly with customers, nurture relationships and be responsive.
• Handle any internal or external opportunities or issues in a timely and effective manner.
• Attend all appropriate internal and customer meetings.
• Coordinate with Marketing to ensure effective use of funds for trade show investments
• Monitor and analyze sales performance data, prepare monthly, quarterly/annual reports and forecasts
• Be a resident expert for the Alinabal business, be competent in all Alinabal business and identify where gaps exist in knowledge. Propose training plans to gain competence.
• Present to management as required.
• Understanding the most important aspects of sales, sales operations and customer service to create & progress opportunity to a productive end for the customer and a profitable end for the business.

Skills and Experience:

• Curious, Collaborative, Coachable
• Proven track record in customer service, sales process improvement and customer satisfaction, resulting in revenue growth
• Ability to develop and implement sales process effective strategies
• Proficient in MS Office, CRM, Teams
• Excellent communication skills both virtually and in person
• Excellent organizational and team leadership abilities
• Problem-solving aptitude and ability to think on your feet are a must.
• Knowledge of factory production and engineered solutions a plus

Experience/Education Required:

• 5-8+ years Inside Sales, Sales Operations or Customer Service experience with BS/BA in Business, Marketing, Engineering, or a related field

Other Details:

• Work Environment: Office setting with regular interaction with production and warehouse areas.
• Physical Demands: Role may require occasional walking, standing, and warehouse site visits.
• Schedule: Full-time, Monday to Friday, with flexibility for extended hours as needed.
• Location & Travel: Based in Milford, CT. Occasional travel may be required for supplier visits, conferences, and inter-facility coordination.
• ADA Compliance: Alinabal is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). Employees who require accommodations or have work restrictions will be supported through an interactive process to ensure safe and effective performance of essential job functions.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Alinabal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.