Case Management Specialist

It's a great feeling to work for a company that does so much good for others around the world

Language Requirements: Must be fluent in English and Spanish

Academic Requirements: Required – bachelor's or undergraduate degree from an accredited program/university in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study; Strongly Preferred – Graduate degree in social work, criminal justice, sociology, or a related field of study from accredited program/university.

Certifications: Integrated Case Management, First Aid, CPR, Emergency Behavior Intervention

Experience Requirements: For individuals possessing a degree in social work, psychology, criminal justice, sociology, or related field of study, three (3) years of related experience, including experience working in crisis intervention and case management; Preferred – Experience in working with immigrant populations and child welfare.

Individuals who do not possess a degree in social work, psychology, criminal justice, sociology, or a related field of study may be considered for the position if they possess seven (7) years of related experience, including experience working in crisis intervention and case management.

Critical Action Items & Measurable Deliverables:

• Meet all federal and state regulatory guidelines and standards that apply to this position.

• Maintain a caseload by agency policies and procedures and licensing, and contract standards.

• Participate in workshops, seminars, education programs, and other activities that promote professional growth and development.

• Independently maintain a minimum number of weekly contacts with children and families.

• Exercise independent discretion and judgment to continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.

• Provide feedback, support, and consultation assigned to crisis line staff to ensure an appropriate response to crisis calls, families' needs are addressed through the best possible support, and follow-ups are conducted as needed.

• Engage and involve children and their sponsors in the casework process.

• Utilize professional judgment and experience to assess and document progress that children and their family/sponsors make toward risk reduction, achievement of service goals, and positive case outcomes.

• Be able to compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information by agency policies, licensing, and/or contract requirements.

• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.

• Work evenings, weekends, and holidays as needed or requested.

• Implement Compass Connections safety protocols, including evacuating with children and other staff in case of an emergency.

• Maintain confidentiality in all areas of the service population and program operations.

• Maintain Compass Connections' professional and ethical standards of conduct outlined in the Compass Connections employee handbook, including demonstrating respect for agency staff, the service population, and community members, and always complying with the required dress code.

Other Responsibilities:

• Exercise independent discretion and judgment to coordinate referrals, service planning, and documentation of services for assigned caseload.

• Act as a liaison with stakeholders, including legal providers and the immigration court.

• Accept crisis calls and provide support to families in crisis.

• Participate in weekly treatment team meetings, reviewing cases with the clinical and management team as necessary, and recommending adjustments to the tiered level as appropriate.

• 75% travel, including car, train, and flight transportation, and overnight stays.

• Exercise independent discretion and judgment to conduct comprehensive assessments, develop treatment plans, and make decisions in the field regarding the safety and well-being of assigned children and families.

• Meet all deadlines required by the program supervisor and federal partners. Communicate effectively in writing and verbally in English and Spanish.

Requirements:

• Pass a pre-employment drug screen and random drug screens throughout employment. Provide proof of work eligibility status upon request.

• Pass pre-employment and biennial criminal background checks. Demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.

• Utilize independent judgment and discretion to respond sensitively and competently to the service population's cultural and socio-economic characteristics.

• Communicate effectively in writing and verbally in English and Spanish.

• Work collaboratively with other staff members, service providers, and professionals.

• Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.

• Work in a fast-paced environment and always maintain emotional control and professional composure.

• Maintain computer literacy required to meet the responsibilities of the position.

• Work effectively and without intensive supervision, both independently and as a member of a multidisciplinary team.

• Demonstrate a working knowledge of all Compass Connections policies and procedures.

Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

If you like to work with people that believe they can make a difference in the world, this is the company for you

EEO Statement

In accordance with Title VII  of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.