Senior Manager, Global HR Operations

Who We Are: 

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The Global HR Operations Leader is responsible for designing, implementing, and optimizing HR operational strategies across all regions to ensure consistency, compliance, and efficiency. This role oversees global processes, and service delivery, driving excellence in associate experience, data integrity, and operational scalability. The ideal candidate is a strategic thinker with a strong background in HR technology, process improvement, and global workforce management.

MAJOR ACCOUNTABILITIES:

Strategic Leadership

• Develop and execute a global HR operations strategy aligned with business goals.
• Partner with regional HR leaders to ensure consistent and scalable HR practices.
• Lead global initiatives to improve HR service delivery and employee experience.

HR Systems & Technology

• Drive digital transformation and automation of HR processes.

Process & Policy Management

• Standardize and streamline HR processes globally, including onboarding, offboarding, payroll, and benefits administration.
• Ensure compliance with local labor laws, data privacy regulations, and internal policies.
• Develop and maintain global HR policies and procedures.
• Identify and implement process improvements to enhance efficiency and employee experience.

Compliance & Risk Management

• Ensure global HR operations comply with local labor laws, data privacy regulations, and internal policies.
• Partner with legal and compliance teams to mitigate risk and establish HR Governance.
• Manage centralized associate relations (i.e. NB Speak Up).
• Responsible for the oversight of employment authorization including Visa coordination  (ex; I-9 US).

Data & Analytics

• Provide strategic insights through HR metrics, dashboards, and workforce analytics.
• Support leadership with data-driven decision-making and workforce planning.

Project Management

• Lead or support global HR projects such as system implementations, policy harmonization, and organizational changes.

Stakeholder Collaboration

• Cross-functional collaboration with HR Centers of Excellence (Talent, Talent Acquisition, HR Business Partner, Total Rewards and IC), regional HR teams, payroll and finance to deliver One NB approach.

Team Leadership

• Build and lead a high-performing global HR operations team.
• Promote collaboration, development, and accountability across regions.

REQUIREMENTS FOR SUCCESS:

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5–8 years of experience in HR operations, operations, or strategy with at least 2 years in a global or regional capacity.
• Expertise in HRIS systems, process optimization, and global compliance.
• Experience with process improvement methodologies.
• Excellent organizational, analytical, and communication skills.
• Ability to work effectively across cultures and time zones.
• Experience working in a matrixed, multinational organization.

Lawrence, MA Corp Only Pay Range: $128, $165, $203,165.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits 

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.

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