Medical Office Receptionist

3 days ago

Akron, Ohio, United States CHC Addiction Services Full time


CHC is a non-profit social service agency in the Akron area whose mission is to treat, inspire, support and empower individuals and families impacted by the disease of addiction. CHC has been a critical part of Ohio's efforts to treat and prevent substance use disorders since 1974.

We are currently looking for a Medical Office Receptionist for our Physicians office. This role is the first point of contact for patients and visitors at our healthcare facility. This role involves managing front-desk operations, including greeting patients, answering phones, scheduling appointments, verifying insurance, and performing general administrative tasks to support clinical staff and ensure smooth office operations.

Duties Include:
  • Greet and check in patients in a courteous and professional manner.
  • Answer multi-line phones, screen and direct calls, take messages.
  • Schedule, reschedule, and confirm patient appointments.
  • Verify patient insurance and obtain pre-authorizations when required.
  • Collect co-pays, balances, and other payments at the time of service.
  • Maintain patient records and ensure that necessary documents are completed.
  • Ensure HIPAA compliance and patient confidentiality at all times.
  • Communicate effectively with physicians, nurses, and other healthcare team members.
  • Maintain the reception area in a clean and organized manner.
  • Handle incoming and outgoing mail and faxes.
  • Assist with administrative duties such as data entry, filing, and inventory of office supplies.


Minimum Requirements: High school diploma or GED required; additional administrative training is a plus. Minimum of 1–2 years of experience in a medical or healthcare office preferred. Familiarity with electronic health records (EHR) systems; Credible etc. Basic understanding of medical terminology and insurance processes. Strong communication and customer service skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Why you would love it here:
  • Medical, dental and vision benefits for employees working 30+ hours weekly
  • 32 paid days off per year (holidays, vacation, personal and sick days)
  • Referral Bonuses
  • 403b, with company match after one year
  • Professional licensure fee reimbursement
  • Company Sponsored Training Opportunities – based on position
  • Employee Assistance Program (including Health Management, Family Support and Financial Advice/Assistance)
CHC is an Equal Opportunity Employer and Provider of Services.

Non-smoking facility.

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