US Tech EMS Enhanced Support Senior Associate

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
2 year(s) of relevant experience working with complex corporate structures and entity relationships.

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Data Processing/Analytics/Science

Preferred Knowledge/Skills:
Demonstrates thorough abilities and/or a proven record of success as a team leader by:

• Working in areas of Entity Management Services, Data Governance and Data Quality;
• Identifying areas for entity data management improvement and helping resolve entity data problems through the appropriate choice of error detection and correction, process control and improvement, or process strategies;
• Collaborating with subject matter specialists and data stewards to define, develop and document entity management strategy, process and support for ongoing maintenance;
• Demonstrating knowledge of PwC Global technology landscape comprising or associated with entity data and/or working experience with integration systems, CES, Informatic MDM, Salesforce, and Data Profiling tools;
• Understanding how data flows through different integrating systems and establishing quality of key master data specific in both territory and global;
• Understanding of Entity Management Services governance, practice and process standards;
• Displaying Source 2.0/CES+ knowledge including an understanding of business technical knowledge of CES rules engine;
• Collaborating and communicating with Engagement Teams/Partners, SDCs and team members, while solving problems and conflict resolution using written and verbal communication skills;
• Applying proven customer and client service skills;
• Working experience with Trust Assurance Knowledge, and knowledge of the application of the affiliate rules as defined by SEC, GIP, AICPA;
• Utilizing and leveraging interactive visual interfaces and dashboards such as Tableau, Qlikview, Microsoft Power BI, to illustrate or communicate information;
• Demonstrating knowledge of global and locally used ticketing/workflow tools (e.g., Phoenix);
• Having experience in PwC Network or in similarly regulated industry and knowledge of local (US/Mex) corporate landscape familiarity including corporate structures and entity master data elements;
• Taking full ownership of problem/issue resolution with emphasis on delivering high quality service to requestors;
• Being intellectually curious, and taking ownership and driving self learning/development;
• Driving critical thinking, research and analysis skills;
• Understanding of the various functional networks and an ability to build, expand and/or leverage existing relationships;
• Understanding the impact of significant business, technical, and regulatory changes and how they apply to current operations, and ultimately establishing minimal disruption to the business process supported;
• Ensuring self managing and effective prioritization/time management skills with the ability to handle multiple projects simultaneously;
• Understanding at an enhanced level of client service, modeled through the ability to develop work approach, project plans and communications to meet/exceed client requirements and establish maximum impact/outcomes;
• Creating professional networks, building relationships, organizing and collaborating with individuals at all levels of seniority and lines of the organization; and,
• Managing, setting priorities and collaborating across the delivery teams.