Sales Support Specialist II

Job Description:

Job Description
Job Title: Sales Support Specialist II (Colo & Hyperscale)
Department: Sales Operations
Reports To: Sales Operations Lead
Location: Remote/Hybrid
Employment Type: Full-Time
Job Summary:

The Sales Support Specialist II provides direct support to IES's Colocation (MTDC) and Hyperscale Data Center programs, managing job openings, WebID submissions, project tracking, and reporting across Spectrum, Building Connected, Power BI, and customer-facing dashboards. This role ensures data accuracy, visibility, and consistency across national Colo and Hyperscale projects while collaborating closely with Project Management, Estimating, and Sales to maintain seamless coordination from bid through execution.

Additionally, the Specialist supports overflow RFP packages, new dealer registrations, and client qualification submissions, contributing to the broader Sales Support organization and ensuring compliance, consistency, and brand alignment across all deliverables.

Key Responsibilities:

• Colo & Hyperscale Project Coordination

• Open and track all new Colocation (MTDC) and Hyperscale Web IDs, submitting requests to and entering data into the live "2026 FY Colocation & Hyperscale Tracker Workbook."

• Upload and record award documentation (PO, LOI, NTP) into IES Web; confirm job openings and ensure real-time tracker accuracy.
• Perform monthly audits of active projects to verify proper classification, address accuracy, and naming consistency across SharePoint resources.
• Maintain alignment and data flow across Spectrum, Building Connected, Power BI, and ZoomInfo, ensuring consistent reporting and program visibility.

• RFP / Proposal Development & Prequalifications

• Review and analyze RFPs to develop high-quality, compliant, and on-brand submissions that highlight IES expertise.

• Assist with overflow RFP package creation, new dealer registrations, and client qualification submissions.
• Coordinate supporting content—including project experience, org charts, resumes, and certifications—and ensure all deliverables are current and properly branded.

• Document Control & Content Management

• Manage and maintain project documentation such as prequalifications, certifications, and bid questionnaires, ensuring accuracy, accessibility, and compliance.

• Support companywide document organization within SharePoint and client portals to uphold audit readiness and data integrity.

• Market Research & Business Insights

• Conduct ongoing research within the Data Center and Colocation industries to identify new opportunities, regional trends, and emerging technologies.

• Analyze market and competitor data to provide actionable insights that inform sales strategy, client engagement, and resource planning.
• Client & Vendor Onboarding
• Facilitate onboarding for new clients, vendors, and subcontractors, maintaining all compliance documentation and contractual data in coordination with Accounting and Legal.

• Compliance & Standards Oversight

• Ensure adherence to all legal, safety, and documentation requirements, including federal, state, and client-specific regulations.

• Verify bid and bonding documentation meets company and industry is tstandards.

• Cross-Functional Collaboration

• Partner with Project Management, Estimating, Safety, Quality, Finance, Marketing, and Operations to align sales support activities with project execution.

• Provide consistent communication and document support to facilitate smooth job openings, reporting, and closeout deliverables.

• Marketing & Communications Support

• Assist in the creation and distribution of marketing and proposal materials, ensuring alignment with IES branding and messaging.

• Contribute project data and success metrics to support national and regional marketing initiatives.

• Team Engagement & Continuous Improvement

• Participate in regular team meetings and program updates to share progress, identify challenges, and support strategic goals.

• Leverage AI and automation tools (ChatGPT, Microsoft Copilot, Power BI, etc.) to improve accuracy, reporting speed, and overall efficiency.
• Embrace evolving responsibilities, pursue professional development, and contribute innovative ideas that enhance processes and team performance.

Min: USD $32.00/Hr. Max: USD $34.00/Hr. Qualifications:

Physical and Mental Requirements:

• Education: High School Diploma or GED required; Associate degree preferred.
• Experience: Minimum of five (5) years in sales support, project coordination, or a related field, preferably within the construction, engineering, or data center industries.
• Client & Internal Collaboration: Demonstrated experience interfacing with executive-level staff and acting as a liaison between internal teams and clients.
• RFP & Proposal Development: Proven ability to analyze complex RFPs and produce high-quality, compliant proposal content. Experience assisting with overflow creation of RFP packages, new dealer registrations, and client qualification submissions.
• Project & Document Management: Skilled in organizing, maintaining, and tracking project documents, including prequalifications, certifications, contracts, and bid deliverables.
• Marketing & Communications: Experienced in creating, editing, and maintaining brand-compliant materials such as prequalification statements, brochures, and presentations.
• Technical Writing: Adept at drafting clear, concise, and well-organized documents—including proposals, technical summaries, and capability statements.
• Legal & Compliance Knowledge: Familiar with regulatory compliance, contract administration, and documentation standards related to bids, bonds, and vendor onboarding.
• Technology Skills: Proficient in Adobe Suite, Microsoft Office (Word, Excel, PowerPoint, Publisher, Visio, Outlook), Power BI, Teams, and OneDrive; experienced in using AI-assisted programs and automation tools such as ChatGPT, Microsoft Copilot, and Adobe Firefly to enhance efficiency, accuracy, and content development.
• Organizational Strengths: Strong multitasking, prioritization, and time-management abilities with attention to detail and accuracy.
• Communication & Professionalism: Excellent written and verbal communication skills; able to collaborate effectively across teams and with external partners.
• Continuous Growth: Self-motivated and eager to grow into leadership positions; open to ongoing training, AI integration, and professional development.
• Work Environment: Capable of working independently in a fast-paced, remote, or hybrid environment while maintaining consistent output and quality.

Education, Certification, License, and Skill Requirements:

• Collaborative, positive, and proactive team player who thrives in a fast-paced, cross-functional environment.
• Highly organized, detail-oriented, and self-motivated, with strong critical thinking and problem-solving skills.
• Able to manage multiple priorities and tight deadlines with accuracy and professionalism.
• Clear and confident communicator, skilled in writing, editing, and proofing content for internal and external audiences.
• Branding advocate who ensures all materials and communications align with IES standards and corporate identity.
• Tech-savvy professional who leverages AI programs, automation, and digital tools (ChatGPT, Microsoft Copilot, Adobe Firefly, Power BI, Teams, OneDrive, and Microsoft Office Suite) to enhance efficiency, accuracy, and overall productivity.
• Outside-the-box thinker who brings fresh, creative ideas and isn't afraid to challenge the status quo.
• Quality-focused individual who prioritizes delivering exceptional work over merely completing tasks.
• Adaptable and resilient in a remote or hybrid environment, maintaining focus and accountability across shifting priorities.
• Embodies IES's culture of collaboration, integrity, and continuous improvement.
• Versatile professional capable of working across various business areas, including sales, marketing, finance, accounting, safety, quality, training, HR, IT, operations, and estimating.
• Must have a t least a high school diploma or GED equivalency: Associate Degree perferred.

Minimum Years of Experience: 2-4 License Required: No Minimum Education: High School Overview:

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2019 fiscal year ending September 30, 2019 IES produced over $1.1 billion in revenue and employed over 5000 employees at over 79 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females. Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

EEO Statement:

PLEASE NO AGENCY CALLS.

NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

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Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at or any IES office to request assistance.

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