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Ops Manager

13 hours ago

Fairfield, New Jersey, United States Wonder Full time

About Wonder

Everything's on the menu at Wonder. Except compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don't have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they'd like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About the Role

The Operations Manager is responsible for supporting all warehouse functions to ensure safe, efficient, and accurate operations across inbound, outbound, inventory, transportation coordination, and labor deployment. This role acts as a daily extension of Operations Leadership and plays a key part in planning, execution, problem-solving, and coaching. The Operations Assistant Manager ensures workstreams flow correctly across production, picking, loading, transportation, and quality teams while maintaining high standards for safety, efficiency, productivity, and associate engagement.

This role is performed in a warehouse/distribution center environment with exposure to moving equipment, temperature changes, and fast-paced operations. Safety adherence is mandatory.

Key Responsibilities

Operational Leadership & Daily Execution

  • Oversee day-to-day warehouse operations including receiving, put-away, replenishment, inventory control, picking, packing, loading, staging, and dock management

  • Manage hourly labor deployment, adjusting staffing in real time based on volume or cross-functional needs

  • Conduct daily floor walks, identify workflow gaps, remove obstacles, and escalate operational concerns

  • Support production-to-warehouse handoffs, FIFO rotation, and quality checks.

  • Lead shift huddles and recaps to align teams on priorities, KPIs, and safety topics

Transportation, Planning & Scheduling Coordination

  • Partner with Transportation to manage route schedules, dock timing, and staging priorities minimum 30 days out

  • Review forecasts, load sheets, volume trends, and staffing impacts to ensure adequate picking and loading coverage

  • Align warehouse workflow with transportation windows to prevent delays

  • Communicate routing changes, capacity shifts, and exceptions to teams in real time

  • Ensure outbound staging is labeled, scanned, and organized for seamless driver pickup

Team Leadership & People Management

  • Provide daily leadership, coaching, and supervision to warehouse team members

  • Deliver ongoing performance feedback, accountability, and development

  • Support new hire onboarding and role-based certification

  • Partner with HR on progressive discipline, attendance, and policy adherence

  • Promote an inclusive, positive culture focused on accountability and growth

Safety, Compliance & Equipment Oversight

  • Maintain a safe environment through PPE checks, safety walkthroughs, and hazard mitigation.

  • Ensure OSHA, FDA, and food safety compliance

  • Document incidents, near misses, and corrective actions

  • Ensure PIT equipment and facility systems are maintained; escalate issues promptly

  • Reinforce reasonable suspicion protocols and documentation when needed

Inventory Management & Quality Control

  • Oversee cycle counts, reconciliation, product rotations, and slotting

  • Investigate discrepancies and deliver corrective action

  • Enforce storage requirements, temperature controls, and food safety standards

  • Support quality audits and outbound accuracy checks

  • Monitor scrap, damage, and returns for process improvement

Communication, Reporting & Cross-Functional Partnership

  • Maintain clear communication with Operations, Production, Quality, and Transportation

  • Prepare daily operational reports including KPIs, staffing, and productivity

  • Track metrics such as pick rate, order accuracy, on-time loading, and dock utilization

  • Participate in planning meetings, WFM reviews, and volume alignment sessions

  • Support company-wide initiatives, audits, and engagement programs

The experience you have

  • 3+ years of warehouse or logistics leadership experience as a manager or related role

  • High-volume or fast-paced operational experience working in food production, distribution, or an environment with refrigerated products and perishable goods preferred

  • PIT certification or ability to obtain one preferred

  • Proficiency with a Warehouse Management System (WMS), inventory processes, scheduling tools, transportation workflows, and Microsoft Office programs

  • Experience with Lean, 5S, or continuous improvement preferred

  • Excellent leadership, coaching, team development, and organizational skills

  • Good project management skills, including strong decision-making, problem-solving and strategic planning abilities

  • Experience in high-volume or fast-paced operations

  • Strong communication and cross-functional partnership skills

  • Able to lift, pull, and push up to 50 LBS

  • Able to bend, reach, climb, and operate warehouse equipment

  • Able to stand for extended periods

  • Ability to work in varying temperature zones including cold environments for extended periods

  • Ability to work flexible schedules and extended hours, including nights, weekends, and holidays as needed

  • Bilingual preferred

Base Salary: $80,000 - $92,000

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you We'll contact you via email or text to schedule interviews and share information about your candidacy.