Current jobs related to Senior Customer Service Representative - Baton Rouge, Louisiana - Window World of Baton Rouge
-
Customer Service Representative
2 hours ago
Baton Rouge, Louisiana, United States Circle K Full timeStore : 5055 Jones Creek Rd, Baton Rouge, Louisiana 70817Shift AvailabilityFlexible AvailabilityJob TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...
-
Customer Service Representative
8 hours ago
Baton Rouge, Louisiana, United States Circle K Full timeStore : 4718 Plank Rd, Baton Rouge, Louisiana 70805Shift AvailabilityDays - EveningsJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...
-
Customer Service Representative
3 hours ago
Baton Rouge, Louisiana, United States Circle K Full timeStore : 5550 Bluebonnet Blvd, Baton Rouge, Louisiana 70809Shift AvailabilityEveningsJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...
-
Customer Service Representative
3 hours ago
Baton Rouge, Louisiana, United States Patient Plus Urgent Care Full timeJob DetailsJob Location: St. George - Baton Rouge, LA 70810Job Purpose:- The Customer Service Representative is responsible for delivering exceptional customer service to patients and visitors. This role involves managing patient inquiries, scheduling appointments, and ensuring a seamless experience for all individuals interacting with the urgent care...
-
Customer Service Representative
17 minutes ago
Baton Rouge, Louisiana, United States Patient Plus Urgent Care Full timeJob Purpose: The Customer Service Representative is responsible for delivering exceptional customer service to patients and visitors. This role involves managing patient inquiries, scheduling appointments, and ensuring a seamless experience for all individuals interacting with the urgent care facility. The representative serves as the primary point of...
-
Customer Service Representative
6 hours ago
Baton Rouge, Louisiana, United States PetVet Care Centers Full timePetVet Care Centers' Kleinpeter Veterinary Hospitalis currently seeking aCustomer Service Representativeto join their teamAt PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.Because life is better with pets.We deliver theUltimate...
-
Customer Service Representative
2 hours ago
Baton Rouge, Louisiana, United States Graybar Full timeMake a difference.As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.In this role you will:Ensure every customer...
-
Baton Rouge, Louisiana, United States Driving Academy Full timeSales & Customer Service Representative Position SummaryThe Sales Representative at Driving Academy serves as the face of our organization. This role involves professionally representing the company, building rapport with prospects, providing information, offering recommendations, and maintaining the highest level of integrity. The Sales...
-
Baton Rouge, Louisiana, United States Circle K Full timeStore : Perkins Rd, Baton Rouge, Louisiana 70810Shift AvailabilityFlexible AvailabilityJob TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...
-
Customer Service Representative
2 hours ago
Baton Rouge, Louisiana, United States Investar Bank National As Full timeJob Function – Performs intermediate duties and support related to branch operational activities and financial services. Processes new account and maintenance transactions, assists customers in their selection of various accounts and financial services, and cross-sells products and services. Promotes business for the Bank by maintaining good customer...
Senior Customer Service Representative
13 hours ago
Summary
The Customer Service department at our Baton Rouge office is looking internally for a Sr. Customer Service Representative to provide escalated and lead support to customer inquiries and team member questions. In order to be successful, you'll need to have customer service experience, sound knowledge of Window World processes and procedures, advanced computer skills and abilities, and excellent communication, and we'll provide the tools you need to succeed.
Responsibilities
Serve as a resource or Subject Matter Expert (SME) for other Customer Service team members and/or internal customersHandle escalated calls, resolving more complex customer issues in a one and done mannerAnswer incoming phone calls, email correspondence, and Hatch correspondence from customers and identify the type of assistance the customer needs (i.e. production, service, sales, auditing, collections, and/or other departments)Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systemsIntervene with other department members on behalf of the customer to assist with resolving scheduling, installation, completion, service and other customer related issuesAssist customers in understanding Window World policies and procedures such as warranty transfer fee, labor warranty, service fee and other applicable terms and conditionsOwn problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the customerResearch complex issues across multiple documents and work with other departments to resolve customer issues and/or partner with others to resolve escalated issuesProvide education and status on customer service related issuesAssist with training related needs including new hire training, and any other continuing education trainingMeet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendanceAssist with any department related needs as requested by managementQualifications
Required:
High school diploma / GED (or higher)2+ years of proven success dealing with customer complaints in a customer service or similar role 1+ years working in a call center setting 1+ years of Window World Customer Service Specialist experienceSoft Skills: Organized, detail oriented, creative, proactive, personable, reliable, professional, and results drivenBasic computer knowledge, skills and abilities: Familiarity with computer and Windows PC applications, Microsoft Office Suite applications (Word, Excel, PowerPoint, Access)Familiarity with other WW department workflows, processes and contactsAbility to work in-person during office hours: Monday - Friday, 8:00am - 5:00pm; 8405 Airline Hwy, Baton Rouge, LA 70815Currently employed by Window WorldPreferred:
4+ years of customer service experience2+ years of call center experience2+ years of Window World Customer Service Representative (CSR) experienceBenefits
Salary IncreaseJob enrichment Gain leadership experienceDon't Miss your WINDOW to Apply
Apply for our Sr. Customer Service Representative position before the application window closes. Have questions? For more information speak with Alex Trejos, Customer Service Manager,
