Ecommerce Manager

2 weeks ago

Auburn, Washington, United States ARB 4x4 Accessories USA Full time $90,000 - $120,000 per year

Company

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

Position Summary

The ideal candidate will have a strong background in e-commerce operations, digital marketing, and sales strategies. The successful candidate will be responsible for developing and executing digital marketing campaigns, managing online sales channels, and overseeing the overall e-commerce strategy.

Responsibilities include, but are not limited to the following:

  • Develop and implement e-commerce strategies to drive online sales and increase customer acquisition and retention
  • Manage day-to-day operations of the e-commerce platform, including product uploads, pricing, promotions, and inventory management
  • Develop and implement digital marketing campaigns across multiple channels, including email, social media, and search engine marketing
  • Analyze e-commerce sales data to identify trends, opportunities, and areas for improvement
  • Monitor and report on key performance indicators (KPIs) for e-commerce operations and marketing campaigns
  • Collaborate with cross-functional teams, including marketing, operations, and IT, to develop and execute strategic initiatives
  • Stay up-to-date with the latest e-commerce trends, technologies, and best practices, and recommend new strategies and tactics as appropriate
  • Manage relationships with third-party vendors and service providers, including payment processors, shipping carriers, and website hosting providers
  • Oversee e-commerce team (currently one direct report)
  • Utilize data to make informed decisions on website merchandising, product discoverability, and overall site optimization for enhanced user experience within the BigCommerce platform for D2C sites and marketplaces
  • Implements e-commerce best practices, emphasizing data-driven reporting, measurements, and Return on Investment (ROI) analysis for digital campaigns for D2C sites and marketplaces
  • Participate in site management calls with external development partners, make recommendations for optimization within the BigCommerce environment
  • Other duties as assigned

Experience/Skills/Education

  • Bachelor's degree in marketing, business, or a related field
  • 3+ years of experience in e-commerce management, digital marketing, or related fields
  • Strong understanding of e-commerce operations and best practices, including inventory management, order fulfilment, and customer service
  • Experience developing and executing digital marketing campaigns across multiple channels, including email, social media, and search engine marketing
  • Strong analytical skills and experience working with e-commerce sales data
  • Excellent communication skills and ability to collaborate with cross-functional teams
  • Strong project management skills and ability to manage multiple projects simultaneously
  • Experience with e-commerce platforms such as BigCommece, Shopify, or Magento preferred

Benefits

  • 401(k) with company participation
  • Medical/Dental/Vision/Life insurance
  • Paid vacation time
  • Paid sick leave
  • Employee discount

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