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Dual Rate Supervisor
2 weeks ago
Full-Time / Part-Time
• Nights & Weekends Required
Role Summary
The Dual-Rate Supervisor works in two capacities depending on the needs of the poker room. When scheduled as a dealer, this role delivers fast, accurate, and professional poker dealing. When scheduled as a floor supervisor, this role oversees live games, resolves disputes, enforces rules, manages dealer performance, and ensures an exceptional guest experience.
Core Responsibilities
When Working as a Dealer
Deal Texas Hold'em and Omaha with accuracy, efficiency, and professionalism.
Maintain proper betting procedures, control the action, and push pots correctly.
Track buy-ins, seating, and player changes according to room procedures.
Provide excellent guest service and maintain a calm, friendly table environment.
Protect the integrity of the game by monitoring for irregularities or rule violations.
Handle chips, pots, rake/fees, and transactions with precision.
When Working as a Floor Supervisor
Monitor all active poker games and ensure adherence to rules and house policies.
Identify and prevent cheating, collusion, chip dumping, soft play, or suspicious behavior.
Approve seat changes, table balancing, must-moves, and table openings/closures.
Address irregularities such as misdeals, exposed cards, premature action, and multi-pot issues.
Make authoritative, fair, and consistent floor decisions in real time.
De-escalate disputes and maintain a professional, player-friendly environment.
Oversee dealer performance, pace, accuracy, and professionalism.
Provide real-time coaching, feedback, and correction to dealers.
Coordinate with hosts, cage, security, and surveillance as needed.
Complete promotional tracking, logs, documentation, and shift-end reporting.
Cash, Chip & Documentation Management
Ensure accurate handling of pots, buy-ins, color-ups, and chip control.
Communicate clearly with cage/cashier regarding transactions, jackpots, and validations.
Maintain accurate records of promotional payouts, player issues, and incident reports.
Compliance, Safety & Communication
Follow all state and local gaming regulations.
Ensure proper ID checks, age requirements, and compliance protocols.
Work collaboratively with security and surveillance to maintain integrity and safety.
Document and escalate incidents when appropriate.
Required Qualifications
Strong experience as a poker dealer (Hold'em required; Omaha preferred).
Ability to confidently perform both dealing and floor supervision duties.
Excellent communication and conflict-resolution skills.
Strong knowledge of poker rules, procedures, and standard rulings.
Ability to make fair, consistent decisions under pressure.
High attention to detail and ability to multitask across multiple tables.
Professionalism, reliability, and strong integrity.
Comfortable standing and moving for the duration of a shift.
Preferred Qualifications
Previous dual-rate or supervisory experience.
Familiarity with PokerAtlas.
Experience with promotions, jackpots, and player-tracking systems.
Leadership experience in gaming or hospitality environments.
Traits That Make You Successful
Calm, confident, and composed in fast-paced environments.
Professional and player-focused at all times.
Strong situational awareness across the poker room.
Team-oriented, proactive, and solutions-driven.
Fair, unbiased, and consistent in both dealing and floor decisions.
Job Type: Full-time
Pay: $ $30.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
Work Location: In person