DELINQUENT TAX COLLECTION ASSISTANT I

Help communities thrive by making every dollar count
Start your rewarding career with the City and County of Honolulu today
Ready to help people find solutions and support a fair and effective tax system? The
Department of Budget and Fiscal Services
,
Treasury Division
, located in Honolulu, is seeking a
Delinquent Tax
Collection Assistant
I
to assist with the collection of governmental and non-governmental delinquent real property taxes and other related fees.

What You Will Do

• Collect overdue taxes and fees by reviewing finances, contacting taxpayers, arranging payments, and following laws to maximize city revenue.
• Locate delinquent taxpayers in the field, review their financial documents, and negotiate payment solutions.
• Recommend accounts for write-off or foreclosure by issuing legal notices, filing liens, researching unlocatable or dissolved accounts, and identifying unsellable properties.
• Review and adjust tax records, calculate total owed including penalties/interest, assess ability to pay, set up fair payment plans, protect the City's liens, and proceed with collection or foreclosure if agreements aren't met.
• Assist with foreclosure sales by researching records, locating assets, preparing items for auction, posting/removing foreclosure signs, and reviewing claims for sale proceeds.
• Refer difficult cases involving foreclosure, bankruptcy, or complex situations to higher-level collection assistants.
• Consult with the City's lawyers for guidance on legal matters, laws, rules, and regulations.
• Perform other related duties as required.

Special Work Requirement

• Work schedule is from 7:45 a.m. until 4:30 p.m.

Apply today If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job opening, as well as future vacancies for this job title.

Applications must be submitted online by
November 29, 2025
, 11:59 p.m., Hawaii Standard Time (HST) in order to be accepted.

Responsibilities
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• are subscribed to email notices;
• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• check your spam folders; and
• add and to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
Education Requirement
Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.

Experience Requirement
Three (3) years of public contact experience, two (2) of which shall have been in tax collection or similar activities which shall have involved the application and interpretation of laws, rules, regulations and procedures in collecting delinquent accounts or taxes or in determining tax liability.

Substitution
An Associate degree in Business or a Bachelor's degree in Business Administration or a related field may substitute for the general public contact experience. However, there is no substitution for the two years of specialized experience in tax collection or similar activities.

The education requirement must be met at the time of application. Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

Verification Requirement: In order to be given credit for your education, clearly list your education credentials on your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to satisfy this education qualification requirement.
If available, please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application.
Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.

If you do not have your documentation to verify your education at this time, please note that if selected for the job, you will need to furnish verification documents in order to move forward in the hiring process.

Knowledge Of
Key Competencies and Skills Needed:

• Tax collection methods, techniques, and procedures.
• Basic principles and practices of public relations.
• Interviewing and investigative methods and techniques.
• Grammar, word usage, and report writing.

Ability To

• Learn and apply methods for analyzing financial records to locate assets for collecting delinquent taxes.
• Make sound recommendations based on available information.
• Interpret and explain real property tax laws, rules, and regulations.
• Compute tax liabilities, interest, and penalties.
• Deal tactfully and effectively with the public.

Education And Experience Evaluation
In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.

Examination Weight
Education and Experience Evaluation %