Software Support Analyst II

1 day ago

Piney Flats, Tennessee, United States i3-Milestone Full time

Job Details

Description
JOB TITLE:
Software Support Analyst Tier II

FLSA STATUS:
Non-Exempt

DEPARTMENT:
Public Sector

REPORTS TO:
Team Lead

JOB LOCATION:
Piney Flats, TN

TRAVEL:
5-10% travel required

Summary Of Position
The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.

Essential Duties & Responsibilities

  • Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
  • Build and maintain effective relationships with team members, management, in-house software developers and clients.
  • Identify, troubleshoot and resolve application issues.
  • Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
  • Document all reported issues and task details; analyze gathered data.
  • Deploy and provide training on software applications to new clients and new versions to current clients.

Minimum Qualifications (education And Experience)

  • High school diploma or equivalent
  • Two (2) years related experience
  • Must have a proficient understanding of computer and technical concepts
  • Must have strong troubleshooting skills
  • Must have strong verbal and written communication skills
  • Ability to prioritize workload and manage multiple responsibilities effectively

Preferred Qualifications (education And Experience)

  • Associate's degree or higher from a college or university is preferred

  • Database Engineer

    1 day ago

    Piney Flats, Tennessee, United States BIS Full time

    Company Description We are a rapidly growing, leading edge technology company that prides itself on innovation, service and customer support. We customize our installations to meet each customer's requirements while providing maintenance to ensure future compatibility as an office grows and its data processing needs change. We strive to provide our...

  • Operations Clerk

    2 weeks ago

    Piney Flats, Tennessee, United States ADPma Full time $40,000 - $70,000 per year

    Job Summary:The Operations Clerk will support Site Operations in the form of document and electronic record keeping, maintain and improve systems within the Site and between the departments, assist with procurement of materials for manufacturing needs, and maintain materials and inventory data.Qualifications:Seeking completion or a bachelor's degree in...

  • Warehouse Team Member

    7 days ago

    Piney Flats, Tennessee, United States ADPma, LLC Full time

    ADPma is a leading aerospace company specializing in the design, qualification, certification, manufacturing, and sale of proprietary aircraft parts to the global commercial aviation and defense sectors of the industry as an OEM and aftermarket supplier. This role will work with other members of the operations team to support our customers through accurate...

  • Software Support Analyst II

    3 weeks ago

    Piney Flats, United States i3 Verticals Full time

    Software Support Analyst Tier II The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support...

  • Software Support Analyst II

    3 weeks ago

    Piney Flats, United States i3-Milestone Full time

    Software Support Analyst II Department: Public Sector Location: Piney Flats, TN Reports To: Team Lead Travel Required: 5-10% FLSA Status: Non?Exempt Employment Type: Full?time Seniority Level: Entry level Industries: Utilities Job Function: Engineering and Information Technology Summary Of Position The valued candidate will be responsible for providing...

  • Software Support Analyst II

    3 weeks ago

    Piney Flats, United States Bisonline Full time

    JOB TITLE: Software Support Analyst Tier II FLSA STATUS: Non-Exempt DEPARTMENT: Public Sector JOB LOCATION: Piney Flats, TN SUMMARY OF POSITION The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong...

  • Sales Support Rep II

    1 week ago

    Piney Flats, United States Textron Full time

    Sales Support Rep IIThis position is responsible for Aeronautical Accessories trade sales support and order administration within the Customer Support & Services organization.What you'll be doing as a Sales Support Rep:Achieve sales goals that are set forth in AA annual operating planResponsible for overseeing trade sales customer accounts. Duties to...

  • Maintenance Mechanic II

    5 days ago

    Piney Flats, United States Qurate Retail Group Full time

    Maintenance Technician II Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. Your Opportunity, Your Team The Maintenance Technician II...

  • Sales Support Rep II

    6 days ago

    Piney Flats, United States Tennessee Staffing Full time

    Sales Support Rep IIThis position is responsible for Aeronautical Accessories trade sales support and order administration within the Customer Support & Services organization. What you'll be doing as a Sales Support Rep includes: achieving sales goals, overseeing trade sales customer accounts, monitoring customer delivery dates, assisting customers with...

  • HVAC Controls Systems Analyst II

    2 weeks ago

    Piney Point Village, Texas, United States ENFRA LLC Full time $66,760 - $89,180

    About UsAt ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.We believe in...

  • Maintenance Mechanic II

    6 days ago

    Piney Flats, TN, United States Qurate Retail Group Full time

    Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team The Maintenance Technician II supports HSN, and...

  • Maintenance Mechanic II

    6 days ago

    Piney Flats, TN, United States Qurate Retail Group Full time

    Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team The Maintenance Technician II supports HSN, and...

  • Maintenance Mechanic II

    2 days ago

    Piney Flats, TN, United States Qurate Retail Group Full time

    Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team The Maintenance Technician II supports HSN, and...