Product Manager, Patient and Member Experience

1 day ago

Cambridge, Massachusetts, United States Third Way Health Full time
About the role

We are looking for a full-time Product Manager to join our team in Cambridge, Massachusetts. You will own the ongoing development of our conversational platform that helps medical practices take calls, schedule appointments, confirm insurance coverage, and follow-up with patients about their care . The ideal candidate will have a deep understanding of the workflows that support the front office experience, and be passionate about improving patient and member experience through thoughtful application of technology.

Primary Job Duties
  • Define use cases and execute the product roadmap for multimodal (voice, SMS) conversational experiences with patients and members.
  • Conduct pragmatic internal / external user research and gather feedback to identify pain points and opportunities for enhancing the impact of our conversational platform.
  • Drive the end-to-end development process for new features and improvements, including ideation and analysis, design and development, user validation and launch.
  • Collaborate across product, operations, and commercial teams to demonstrate the value of our conversational platform to new and existing customers.
  • Own the definition and delivery of key performance indicators (KPIs) that translate platform enhancements to operating efficiencies, customer retention and growth.
  • Contribute to the the company's internal and external communications on conversation voice, incorporating industry trends, competitive analysis, and regulatory insights to inform product strategy .
Desired Qualifications
  • Bachelor's or Master's degree in Business, Healthcare Administration, Computer Science, Engineering, or a related field.
  • 3+ years of product management experience delivering AI-enabled customer service; healthcare and electronic health record (EHR) experience a plus.
  • Fluency with conversational AI and voice infrastructure, including performance limitations and guardrail considerations.
  • Proven track record of delivering digital products or services that have led to measurable business improvements.
  • Strong understanding of software development processes and methodologies, with experience scaling products from early stage to high-volume production environments.
  • Excellent analytical, problem-solving, and project management skills.
  • Exceptional communication and "360 leadership" abilities, across teams and functions.
  • Deep empathy for users and passion for enhancing their experience through technology.

  • Product Manager, Site Experiences

    1 day ago

    Cambridge, Massachusetts, United States EverQuote Full time $125,000 - $152,000

    EverQuote is in search of a Product Manager for the Site Experiences team; you'll play a pivotal role in shaping and optimizing the consumer-facing experiences and underlying infrastructure of EverQuote's marketplace platform. Your mission will be to deliver seamless, scalable, and high-performing site functionality that drives engagement and value for both...

  • Product Marketing Manager, K4B

    1 day ago

    Cambridge, Massachusetts, United States KAYAK Full time

    KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.As an employee of KAYAK, you will be part...

  • Product Quality Director

    1 day ago

    Cambridge, Massachusetts, United States Amgen Full time $187,214 - $221,722

    Career CategoryOperationsJob DescriptionJoin Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases....

  • Principal Product Manager, Gig

    1 day ago

    Cambridge, Massachusetts, United States Cambridge Mobile Telematics Full time $163,600 - $204,500

    Cambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses...

  • Patient Access Liaison

    2 weeks ago

    Cambridge, Massachusetts, United States BioSpace Full time

    Why Join Intellia?Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination to...

  • Patient Access Liaison

    1 day ago

    Cambridge, Massachusetts, United States Intellia Therapeutics, Inc. Full time $193,500 - $236,500

    Why Join Intellia?  Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.  Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination...

  • Director, ELEVIDYS Patient Marketing

    1 week ago

    Cambridge, Massachusetts, United States Sarepta Therapeutics Full time

    Why Sarepta? Why Now?The promise of genetic medicine has arrived, and Sarepta is at the forefront. We hold a leadership position in Duchenne muscular dystrophy (Duchenne) and are building a robust portfolio of programs across muscle, central nervous system, and cardiac diseases. In 2023, we launched our fourth therapy and the first ever gene therapy to treat...

  • Senior Product Manager, Flagship Data Platform

    2 days ago

    Cambridge, Massachusetts, United States Flagship Pioneering, Inc. Full time $121,000 - $175,000

    About Pioneering IntelligenceWhat if... we could harness science, data, and AI to create breakthroughs and accelerate the creation of new technologies?This is the question that Pioneering Intelligence, Flagship Pioneering's in-house AI initiative, seeks to explore. Joining together cutting edge-research and digital sciences, Pioneering Intelligence is...

  • Senior Product Manufacturing Engineer

    1 day ago

    Cambridge, Massachusetts, United States Draper Full time $62,500 - $205,750

    Overview:Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide....

  • Senior Program Manager, Experience

    1 day ago

    Cambridge, Massachusetts, United States HubSpot Full time

    POS-31267Four years ago, HubSpot committed to being a hybrid company, where culture is rooted in our values, people, and mission— to ensure our culture is in our employees' hearts and not just in our offices' hallways. As we grow, fostering a strong, connected culture across our global remote, flex, and office teams remains a priority.We're seeking someone...