Productivity Lead, Vice President

Join Chase Credit Card as a Portfolio-level Productivity Lead, where you will foster a culture of innovation and high performance, spearhead the strategic adoption and implementation of lean-agile methodologies across our leading financial institution, Your primary goal will be to enhance organizational effectiveness, quality, speed, and overall employee and client experience by reducing barriers and improving practices. A strong understanding of lean-agile methodology, and its practical implementation, is a critical part of this role, in addition to an ability to measure productivity, and report to stakeholders at all levels.

As a Productivity Lead, within the portfolio team, you will be promoting level performance improvement efforts, helping define methods to measure productivity, in addition to; enabling Program level Delivery Lead's as they coach scrum masters and other roles within their program. Partnering with them as they drive improvements across the organization and the programs they support, empowering them to enhance their delivery processes and productivity through effective collaboration, continuous improvement and innovation.

Job Responsibilities

• Establish, document, and promote best practices for productivity across the portfolio, ensuring alignment with organizational goals and industry standards.
•  Work closely with senior leadership across all aspects of the portfolio; Product, Technology, Data, and Design, ensuring alignment and consistent improvement across the various products, enabling high quality delivery.
• Independently assess opportunities and design solutions for holistic and long-term improvements across the portfolio.
• Design and implement frameworks for measuring productivity at all levels, define key metrics, analyze trends, and provide actionable insights to drive improvement.
• Ensure all productivity initiatives and measurement frameworks align with the larger Line of Business' Product Experience Transformation  strategy, actively contributing to forums and enterprise-wide efforts.
• Partner with Product Area Leads, Agility Leads, and cross-functional leaders to embed best practices, facilitate knowledge sharing, and drive collective problem-solving.
• Curate and present insightful content for regular and ad-hoc business reviews, analyzing productivity data and KPIs to identify opportunities for improvement. 
• Engage partners and stakeholders to gather input, and synthesize findings into clear, actionable recommendations for senior portfolio and product leaders—ensuring complex challenges are translated into effective strategies that drive measurable results.
• Anticipate challenges, initiate solution roadmaps, and foster a culture of proactive problem-solving and continuous productivity enhancement.
• Deliver content for monthly and ad-hoc business reviews, providing actionable insights into the health of productivity initiatives and KPIs. Analyze data to identify opportunity areas, engage with partners and stakeholders to gather input, synthesize findings for senior leadership, and drive improvements based on identified opportunities.

Required qualifications, capabilities, and skills 

• Formal training or certification in Program level Agile, Lean, or Productivity frameworks (e.g., Agile Coaching, SAFe, Lean Six Sigma, or equivalent).
• 10+ years of experience or equivalent expertise in enterprise level coaching of stakeholders, portfolio and program level leaders, and other individuals on lean-agile methodologies and lean-portfolio management, within a Product Operating Model.
• Demonstrated ability to proactively identify and address organizational and delivery challenges through system based solutions.
• Proven skill in breaking down and communicating complex problems, solutions, and approaches to measurement to diverse audiences.
• Track record of taking ownership and driving solutions to completion, both individually and through teams.
• Evidence of impact through specific, measurable achievements.

• Exceptional written and verbal communication skills, with a focus on clarity and conciseness in documenting solutions and approaches.

Preferred qualifications, capabilities, and skills 

• Formal training or certification in Enterprise or solution level Agile, Lean, or Productivity frameworks (e.g., Agile Coaching, SAFe, Lean Six Sigma, or equivalent), with strong portfolio-level application experience.
• Demonstrated experience leading and influencing large, cross-functional teams in a matrixed or portfolio environment, with a track record of driving measurable productivity improvements.
• Experience in Credit Card or Banking industry with a solid understanding of end-to-end product and transaction flows, and how these impact productivity and customer experience.
• Expertise in defining, measuring, and benchmarking productivity metrics at the team and portfolio level, including the ability to analyze data, identify trends, and translate insights into actionable strategies.
• Agile delivery and transformation, Business acumen and strategic thinking 
• Change management and continuous improvement, Coaching and , Internal stakeholder management and influencing, Data-driven decision making
• Adaptability and proactive problem-solving, Experience contributing to enterprise-wide initiatives such as the larger Line of Business Product Experience Transformation.