Technology Concierge

5 hours ago

Palm Beach Gardens, Florida, United States Kisco Senior Living Full time


Job Description

The Technology Concierge is responsible for the daily on-site community support of technology needs to enhance the resident expierence. This role will provide technical support and training primarily for residents on-site for their computing and technology needs.

Essential Job Function and Responsibilities:

  • Serve as first point of IT contact for residents.
  • Monitor resident's technology needs and requests and respond in a timely manner.
  • Manage the process for the intake of technology requests from residents, as well as tracking/ completion of requests and reporting to measure effectiveness and timeliness of response.
  • Teach and instruct classes with patience and at the appropriate level.
  • Develop and mantain effective relationships and two-way communication with residents and families.
  • Look for oppurtunites to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs.
  • Look for ways to reduce costs and create efficiency on a daily basis.
  • Ensure regulatory compliance and report any issues or concerns immediately.
  • Assist with daily IT needs when required.
  • May be asked to troubleshoot and assist with associate IT needs on occasion.
  • Perform other duties and tasks as assigned or required by the Supervisor.

Education/ Experience

  • Outstanding customer service experience is required.
  • Experience as a Desktop Support Analyst/ Specialist.
  • Experience trouble shooting for various technical applications.
  • Solid understanding of hardware and software issues within a managed device environment.
  • Demonstrate an active interest in learning new skills and certifications.

What's in it for me? (Great Question)

  • Competitive pay
  • A free meal per shift
  • Healthcare Benefits including Vision & Dental (full time only)
  • Matching 401k (full time only)
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements

*Kisco Senior Living is an Equal Opportunity Employer


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