Operations Support Supervisor

The Mortgage Operations Support Supervisor provides leadership and oversight for the Disclosure and Adverse Action teams. This role ensures operational efficiency, compliance with regulatory requirements, and exceptional customer service. The supervisor will guide team members, manage workflows, and collaborate with sales staff to support company goals and values.

Responsibilities

Team Leadership & Supervision

• Set a strong example for direct reports and foster a culture of accountability, collaboration, and continuous growth.
• Provide continuous coaching and mentorship, targeting growth and learning opportunities to develop skills of direct reports.
• Align team goals with the company's mission and objectives, ensuring clarity in priorities and direction.
• Proactively identify potential issues, facilitate open communication, and implement solutions that support team cohesion and overall effectiveness.

Operational Oversight:

• Ensure timely and accurate generation and delivery of disclosures within regulatory and company standards.
• Review and countersign denied files; complete disclosure and adverse action requests as needed to maintain service levels.
• Monitor workloads and staffing to meet turnaround expectations.
• Provide guidance to sales staff on disclosure and adverse action requirements.
• Engage in solutions for escalated issues and maintain strong working relationships across departments.

Process Improvement & Compliance:

• Identify opportunities for process enhancements, automation, and efficiency improvements.
• Maintain expertise in federal, state, and agency disclosure requirements.
• Support change management initiatives, system updates, and new product rollouts.

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• High School diploma or GED required.
• 4-6 years of experience in mortgage (underwriting, processing, QC, closing, etc.).
• Team lead or supervisory experience preferred.

Additional Details :

If you love sales and are passionate about helping others purchase their dream home, consider a career with Bell Bank's mortgage team. You will work with colleagues in a first class culture that provides a family atmosphere, enjoy great benefits and provides a high level of service that makes each mortgage run smoothly - by sending closing packages five days before the closing, in-house underwriting and processing and having a support team to allow you to work efficiently.

Bell Bank Mortgage is backed by the financial strength of one of the nation's largest independently owned banks. Founded in 1966 in Fargo, North Dakota, Bell Bank has more than $14 billion in assets and full-service banking locations in Arizona, Minnesota and North Dakota. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Originally founded in 1880 by early Minneapolis civic leader David C. Bell, Bell's mortgage division today has thousands of family mortgages to its name. Bell Bank Mortgage has been in Arizona since 1997 and has several regional offices in the United States.

Bell Bank has been recognized as a top bank and a top financial workplace by American Banker, Forbes and Fortune, and has been named among America's top mortgage employers by National Mortgage Professional magazine.

If you want to work for a strong, growing, forward-looking organization with world-class employees, this is the place for you.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• Paying it forward.

Our Bottom Line:

Happy Employees Happy Customers

In addition to salary, Bell Bank offers a comprehensive benefits package including, healthcare, (medical, dental, vision) employee stock ownership program, and 401(k) contribution and profit-sharing plan. All benefits are subject to eligibility requirements.

Bell Bank

Equal Opportunity Employer

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.