Mercedes-Benz Pre-Owned Manager

2 weeks ago

New Haven, Connecticut, United States Mercedes-Benz of North Haven Full time

Mercedes-Benz of North Haven is seeking a dynamic and results-driven Pre Owned Sales Manager to lead our Mercedes-Benz Certified Pre Owned department. The ideal candidate is a hands-on leader who thrives in a fast-paced, performance-driven environment, is competitive and passionate about delivering a world-class customer experience.

About Us
Mercedes Benz North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre Owned Cars and Trucks. At Mauro Motors, with over 300+ employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below:

We Strive to Be Excellent

We Win

We are Persistent and Consistent

We Understand the Value of Reputation

We are Team Oriented

We Collaborate and Communicate

We Care About Our People

Benefits

  • Industry Leading Competitive Pay Plans (We Grow, You Grow)
  • Performance Bonus Plans
  • Full Medical Benefits (Health, Dental, Vision)
  • PTO Policy up to 3 Weeks per Year
  • Sick Leave
  • 401(k) Matching Plan - up to $5,000 dollar for dollar match per year
  • Industry Leading Training - live onsite, offsite, and virtual
  • Employee Discount (Sales, Service & Parts)

Responsibilities
Oversee all aspects of the Pre Owned vehicle department, including pricing, merchandising, and sales performance.

Desk deals daily and work directly with clients to ensure transparency, efficiency, and customer satisfaction throughout the sales process.

Train, coach, and motivate the sales team to achieve volume and gross profit objectives.

Manage appraisals and trades with accuracy and transparency.

Monitor market trends and ensure competitive vehicle pricing and advertising.

Maintain high CSI scores by ensuring customer satisfaction throughout the sales process.

Work collaboratively with the New Car, Finance, and Service Departments to maximize profitability.

Ensure compliance with all manufacturer and dealership standards and programs.

Qualifications
Minimum 3 years of management experience in an automotive dealership (Mercedes-Benz or luxury brand experience preferred).

Proven track record of success in pre-owned sales management and desking deals.

Strong leadership, communication, and customer relationship skills.

Proficiency with CRM, inventory management, and DMS systems.

Valid driver's license and clean driving record.

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