Solutions Engineer

7 days ago

New York, New York, United States Durlston Partners Full time

Solutions Engineer (Product Expert)


NYC or San Francisco (5 days in office)


Well-funded AI unicorn (recent $250M+ raise led by a top-tier VC)

A fast-growing AI company - recently funded at unicorn scale by one of the world's leading venture firms - is transforming two essential industries:
housing
and
healthcare
. These sectors touch billions of lives yet still rely on outdated, manual workflows that slow down access to basic services.

This company builds deeply integrated AI agents that streamline core operations: scheduling, leasing, maintenance, patient intake, communication and more. The mission is to dramatically improve accessibility, efficiency, and experience across foundational services people depend on every day.

Role: Solutions Engineer (Product Expert)

We're looking for a product-minded operator who thrives at the intersection of
product
,
implementation
, and
client delivery
. You'll drive new product launches, ensure adoption, and act as a key bridge between customers, product, engineering, and support.

This is a high-ownership, high-impact role where you'll help shape how AI products are deployed at scale.

What You'll Do

Lead and program manage new product launches

Create training materials, enablement assets, and internal knowledge sessions

Monitor product health using SQL + BI tools; troubleshoot and resolve issues

Act as the "Voice of the Customer" across support tickets, calls, surveys, and data

Partner closely with Product & Engineering to influence roadmap decisions

Conduct discovery with new clients to understand workflows & product requirements

Own the implementation experience end to end

What We're Looking For

5+ years of early-stage startup experience (ops, generalist, solutions, or similar)

Strong record of delivering impactful software products

Ability to prioritise and thrive in ambiguity

Ownership mindset with comfort wearing multiple hats

Strong communication and stakeholder management skills

Experience with SQL / BI tools is a strong plus

Willing to work
onsite, 5 days/week in NYC or SF

Why This Opportunity Stands Out

Join a well-funded, hypergrowth AI company at a pivotal moment

Shape processes, playbooks, and product direction from the ground up

Work closely with world-class engineering, product, and operations leaders

Make a real-world impact across essential services people rely on

Competitive comp + meaningful equity + exceptional benefits

Benefits include:


• Fully covered Medical/Dental/Vision


• Equity + 401k + commuter benefits


• Paid parental leave


• Unlimited PTO + company holidays


• Fitness stipend


• Daily team lunches & fully stocked office


• Relocation available


• Regular social events and a collaborative, in-office culture

If you thrive in fast-paced environments, love building structure from zero-to-one, and want to help scale AI products with real-world impact, we'd love to connect.

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