Front Desk Agent

3 hours ago

Miami Beach, Florida, United States The Savoy Hotel & Beach Club Full time

Job description:

Front Desk Agent

The Savoy Hotel | Miami Beach, FL

The Front Desk Agent is responsible for delivering efficient and professional guest service at all times. This role includes managing all front office procedures such as check-ins, check-outs, guest inquiries, concierge assistance, and internal coordination with departments. Agents are expected to uphold brand standards, maintain accuracy in all transactions, and ensure a seamless experience for every guest.

Position Type: Full-Time or Part-Time

Schedule: Must have daytime, evening, weekend & overnight if needed availability

What You'll Do:

Essential Responsibilities:

  • Greet all guests promptly and courteously, ensuring a smooth arrival experience
  • Execute check-in/check-out procedures using the PMS
  • Process payments, post charges accurately, and reconcile daily reports
  • Respond to guest inquiries, requests, and complaints in person, by phone, or via email with urgency and professionalism
  • Maintain complete knowledge of room types, layouts, rates, hotel amenities, and local area offerings
  • Coordinate special requests, including early arrivals, late check-outs, VIP setups, and amenity deliveries
  • Perform concierge tasks as needed, including dining reservations, transportation arrangements, and activity recommendations
  • Communicate guest preferences, issues, and special needs across departments using internal tools and logs
  • Monitor lobby activity, maintain cleanliness and presentation of the front desk area
  • Maintain accurate shift reports, cash handling procedures, and secure key inventory
  • Assist with bell services and luggage handling during high-volume periods when necessary
  • Support other front office roles (Reservations, Concierge, Bell) as assigned

What We're Looking For

  • Strong verbal and written communication skills
  • Opera or similar PMS experience is a plus
  • Ability to multitask, prioritize, and maintain accuracy in a high-volume environment
  • Familiarity with property management systems preferred
  • Working knowledge of local restaurants, nightlife, and cultural attractions
  • Available to work flexible hours including weekends, holidays, and evenings
  • Professional appearance and demeanor required
  • Someone who thrives in motion, adapts quickly, and knows when to lead vs. support
  • Passionate about hospitality, service, and the art of the guest experience

Physical Requirements:

  • Ability to stand for extended periods
  • Lift and carry up to 25 lbs occasionally
  • Perform tasks that require frequent walking, bending, and use of hands

What We Offer:

  • Competitive hourly pay with room for growth
  • A dynamic and collaborative team environment
  • Opportunity to be part of a revitalized brand in a high-visibility market
  • Exposure to multiple areas of hotel operations

Job Type: Part-time

Pay: From $15.00 per hour

Work Location: In person

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