Mortgage Servicing Specialist II

1 week ago

Naperville, Illinois, United States DuPage Credit Union Full time

At DuPage Credit Union, we believe in building stronger communities by supporting our members with financial solutions that make a difference.

Our Residential Lending (Mortgage) Department is highly energized and self-motivated. We demand high attention to detail and the ability to work as part of a team. 

As a Mortgage Servicer Specialist you will contribute to our success by:  

  • Manage Mortgage Accounts Post-Funding – Oversee mortgage accounts after closing, ensuring accuracy, compliance, and timely updates.
  • Process Payments & Reconcile Vendor Bills – Pay vendors, post payments, perform tax analysis, and manage escrow documentation with precision.
  • Resolve Member Inquiries – Address and resolve Member concerns related to payments, escrow, insurance, taxes, and mortgage payoffs.
  • Ensure Compliance & Reporting – Independently manage PMI, prepare mortgage payoffs, facilitate Fannie Mae sales, and complete month-end reporting.
  • Enhance Member Relationships – Communicate effectively over the phone to build relationships and provide outstanding service.

What You Bring to the team: 

  • 1-2 years of mortgage servicing experience (or 2 years in financial services or administration).
  • Strong attention to detail and organizational skills – you can prioritize and manage multiple tasks efficiently.
  • Excellent communication and customer service skills – you're a great listener and problem solver.
  • High School Diploma or equivalent (a college degree is a plus).

Why You'll Love Working Here: 

At DuPage Credit Union, we care about our employees and offer benefits designed to support your well-being and professional growth:

  • 11 Paid Holidays
  • Calm Health Membership
  • Closed on Sundays
  • Tuition Reimbursement
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401(k) Matching

And so much more

Join Us

If you're looking for a collaborative, inclusive, and mission-driven work environment where you can grow and make an impact, apply today

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