Network and Security Engineer Support Role

3 days ago

Charlotte, North Carolina, United States AccessITUSALLC Full time $76,800 - $96,000 per year

Hybrid / 3 days a week in office and 2 days remote working

To provide Level 2 and Level 3 network operational support and support project execution (hardware refreshes, software upgrades) for a global financial institution. This hybrid role combines operational support with production network engineering, requiring expertise in core IP engineering and network security principles.

Candidates must have competencies in Cisco and non-Cisco technologies and a solid understanding of agnostic principles underpinning all OEM technologies

  • Deliver operational support for global networking, firewall & load balancing technologies.
  • Maintain and troubleshoot network equipment including routers, switches, firewalls, load balancers, and related infrastructure.
  • Perform fault and performance management.
  • Identify, diagnose, and resolve complex network issues, including hardware faults and logical problems.
  • Collect diagnostic data, document incidents, and track progress per SLA compliance.
  • Manage escalations, isolate incidents, and apply workarounds.
  • Collaborate with vendors and service providers for device and service restoration.

Coordinate and implement break-fix activities and planned changes, patching, and maintenance in line with change management processes

  • Essential Skills:
  • Experience in network operational support and production network engineering within large institutions or banks.
  • Proven ability to diagnose and resolve complex network-related issues.
  • Strong stakeholder management and ability to work effectively under pressure.
  • Solid understanding of LAN/WAN technologies and protocols (Cisco ACI, IOS, NX-OS, SD-WAN, BGP, OSPF).
  • Good knowledge of multi-vendor firewall platforms (FortiGate, Cisco ASA, Cisco Tetration).

Nice to have:

  • Experience with remote access technologies (Cisco AnyConnect, Zscaler, Aruba).
  • Proficiency in DNS/DHCP (Infoblox), load balancing platforms (F5, VMWare), and proxy products (Zscaler).
  • Strong TCP/IP and SSL troubleshooting skills (packet analysis tools like tcpdump, Wireshark).
  • Deep understanding of network virtualization, cloud, and automation concepts.
  • Expertise in network programming/automation and configuration management tools (Python, Ansible, Saltstack, Terraform).

Job Type: Contract

Pay: $ $60.00 per hour

Expected hours: 35 – 40 per week

Work Location: Hybrid remote in Charlotte, NC 28202

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