Information Technology Specialist 4

Description
Duties Description
The Office of Information Technology Services is seeking a skilled ITS 4 to play a critical role in supporting the Department of Health's vital applications and ensuring their smooth operation. As the Application Support Manager, you will act as a lead for application deployments while building a strong collaborative relationship between the Department of Health and Information Technology Services (ITS) by understanding their unique needs, providing proactive support, and ensuring seamless communication. The duties and responsibilities include, but are not limited to:

Reporting to the Manager of Product Operations the Application Support Manager will

Key Responsibilities

• Directly manage Business Criticality 1 applications by overseeing a 25-server Windows environment.
• Supervise contractors providing leadership and technical guidance.
• Coordinate with multiple vendors and internal teams (F5, Database, Akana, LDAP, Networking) to ensure timely resolution of application issues.
• Leads the successful deployment of new software releases from development to production environments.
• Utilize a suite of monitoring tools (examples: SCOM, AKANA, Dynatrace, and SPLUNK) to ensure application performance and stability.
• Configure and tune Internet Information Services (IIS) on Windows servers to ensure optimal application performance and resource utilization.
• Develop and maintain deployment code using PowerShell scripting to streamline processes.
• Perform Microsoft Server OS upgrades to comply with N-1 requirements and maintain system security and performance.
• Orchestrate and manage the transition of multiple vendors.
• Oversee code deployment for a portfolio of additional Windows applications, including.

Qualifications
Minimum Qualifications
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Additional Comments
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.