Business Operations Analyst

THE POSITION
Our roster has an opening with your name on it

FanDuel is seeking a Business Operations Analyst to join our dynamic Payments and Fraud Business Operations team.  The Business Operations Analyst is responsible for developing and performing data analysis to detect and prevent fraud & optimize our support function. The Business Operations Analyst will partner with internal teams to contribute to our Fraud and support Strategy across all FanDuel's products (Sportsbook, Casino, Daily Fantasy, etc). This includes working with a wide range of teams from Analytics, Payments, Product, Legal, and Commercial, to innovate and optimize fraud & support strategies all with the goal of a customer first experience to help optimize our support team and build strategies to protect our platform from would-be fraudsters.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

Partner with Internal and External Stakeholders to support and optimize our entire Payments stack, with responsibilities including but not limited to:

• Assist with day-to-day payment performance analyses, troubleshooting issues across acquiring, payouts, and APMs.
• Monitor authorization rates, settlement performance, and payment success metrics; identify trends and partner with processors to drive improvements.
• Collaborate cross-functionally with Product, Finance, and Risk teams to optimize payment routing, cost efficiency, and user experience.
• Support the creation, automation, and maintenance of real-time payment reporting dashboards, ensuring data accuracy and integrity.
• Conduct root-cause analyses for payment exceptions, declines, and processing errors, escalating or remediating as needed.
• Continuously evaluate and improve payment processes through automation, tooling enhancements, and new solution development.
• Prepare and maintain monthly payment performance and cost metrics for Business Leaders and the Executive team.

THE STATS
What we're looking for in our next teammate

• Bachelor's degree in finance or related field preferred
• Minimum of 2 years of experience preferred
• Ability to work effectively in an environment of complexity, ambiguity, changing priorities and flex based on demand
• Extremely detail oriented with superb organizational skills.
• SQL proficiency
• Python / Tableau experience preferred  
• Strong ability to create excel models and presentations
• Working knowledge of payments systems.
• Knowledge of sports betting and online gambling a huge plus

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America's #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company's affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, "We are One Team". As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email 

The applicable salary range for this position is $66,000 - $83,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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