Customer Service Specialist

1 hour ago


Madison, Wisconsin, United States Auxiant Full time


Auxiant's Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect
Empowerment
Agility
Leadership

Be part of a growing and prospering company as a Customer Service Representative in our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

  • Handle incoming and outgoing phone calls from providers and members.
  • Handle incoming live chats via the website from providers and members.
  • Respond to emails via Auxiant secure email from providers.

Essential Functions:

  • Answer provider phone, live chat, and secure email questions regarding claim status and benefits
  • Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

  • Other duties as assigned or appropriate

Education/Qualifications:

  • Excellent phone skills/etiquette
  • Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
  • Qiclink experience
  • Previous call center experience preferred
  • Excellent verbal and written communication skills
  • Proven experience in a professional office environment
  • Proven customer service experience required
  • Medical insurance background preferred
  • High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more



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