Customer Service Representative

• Shift: Sunday - Saturday 7am - 8pm EST (shift assigned based off business needs)
• Location: Cary, NC

Job Overview

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Duties

• Conduct data entry and maintain customer records accurately
• Make outbound calls to follow up with customers or schedule appointments
• Demonstrate excellent phone etiquette while assisting customers with their queries
• Provide exceptional client services by addressing customer concerns promptly and professionally
• Collaborate with the office team to ensure seamless customer interactions

Experience

• HS Diploma OR GED Required
• 1 - 2 years experience in customer service/call center
• Typing/Computer Navigation
• Active Listening Skills
• Data Entry
• Proficiency in handling various customer service tasks
• Strong communication skills and ability to interact with customers courteously

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay and Benefits Pay Range Minimum: $13.00 per hour

Pay Range Maximum: $14.00 per hour

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $ $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work 40 hours a week between Sunday - Saturday between 7 AM - 8 PM EST?
• Are you OK with a recruiter following up via text with an update on your application?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Data entry: 1 year (Required)
• Customer service: 1 year (Required)
• Active listening: 1 year (Required)

Ability to Commute:

• Cary, NC Required)

Work Location: In person