Current jobs related to Call Center Representative - Chicago, Illinois - Elevation Academy

  • Call Center Representative

    1 week ago

    Chicago, Illinois, United States Elevare Branding Full time

    Job DescriptionWe are looking for a reliable and customer-focusedCall Center Representativeto join our team in Chicago. In this role, you will serve as a key point of contact for clients and customers, providing clear information, assisting with inquiries, and offering excellent service during every interaction. You will be part of a fast-paced,...

  • Call Center Representative

    2 weeks ago

    Chicago, Illinois, United States Erie Family Health Centers Full time

    Join the Erie team Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients...

  • Medical Call Center Representative

    2 weeks ago

    Chicago Ridge, Illinois, United States Pulmonary Consultants Full time

    OverviewWe are seeking a dedicated and skilled Call Center Representative to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle a variety of inquiries efficiently. Experience in a...

  • Call Center Senior Representative

    2 weeks ago

    Chicago, Illinois, United States NTT DATA North America Full time

    Req ID:343960NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Call Center Senior Representative to join our team in CHICAGO, Illinois (US-IL), United States (US).General Duties &...

  • Call Center Agent

    2 weeks ago

    Chicago, Illinois, United States Beacon Mobility Full time

    SCR Medical Transportation LLCEmployer of choice Voted best company to work for by US News & World Report for We are hiring for the following onsite shifts at $17.00/hour, $17.50 after training:PM shifts only start times at10am, 11am, 12pm, or 1pm &must be able to work both Saturday and Sunday, additional days to be added for a FT shift.The Customer Service...

  • Business Contact Center Representative

    2 days ago

    Chicago, Illinois, United States The William Everett Group Inc Full time

    Firm OverviewWilliam Everett (WE) is a Chicago-based, family-owned management and information technology consulting firm trusted by leading cities, institutions, global companies, and Fortune 500 technology consultancies to help them adapt, evolve, and perform to their full potential.Job SummaryWE is currently seeking a Business Contact Center...

  • On-Call Data Center Tech

    7 days ago

    Chicago, Illinois, United States Royal Communications Consultants Full time

    Seeking data center technician for:Connectivity and Hardware Support for IMACD - Installation, Move, Add, Change, Decommissioning Voice and Data CablingRack and Stack of data center hardwarePatchingThe work will include all types of patching, break-fix, circuit provision and recovery, installing switches,  disconnect/reconnect of desktop and networking...

  • United Kingdom Call Center Manager

    2 weeks ago

    Chicago, Illinois, United States AvantCredit Full time

    Company Description Avant Credit Corp ("AvantCredit") is a fast-growing startup that offers tremendous advancement opportunities to its employees. Since its launch in late 2012, AvantCredit, a consumer finance company, has changed the way customers borrow money -- providing them with a new and unique online experience. AvantCredit uses state-of-the-art...

  • Patient Service Representative

    1 week ago

    Chicago, Illinois, United States Chicago Family Health Center Full time

    Job Title: Patient Service RepresentativeLocation: Chicago LawnSchedule: Monday - Friday 8:00am - 5:30pm, Weekend RotationWe are seeking a highly motivated and customer-oriented individual to join our team as a Patient Service Representative. The successful candidate will be responsible for performing various patient registration, scheduling, front desk, and...

  • Patient Service Representative

    6 days ago

    Chicago, Illinois, United States Chicago Family Health Center Full time

    Job Title: Patient Service RepresentativeLocation: Chicago LawnSchedule: Monday - Friday 8:00am - 5:30pm, Weekend RotationWe are seeking a highly motivated and customer-oriented individual to join our team as a Patient Service Representative. The successful candidate will be responsible for performing various patient registration, scheduling, front desk, and...

Call Center Representative

2 weeks ago

Chicago, Illinois, United States Elevation Academy Full time


Job Title: Call Center Representative

Department: Customer Service

Reports To: Call Center Supervisor

Job Summary

As a Call Center Representative, you will be the primary point of contact for customers, providing support, answering questions, resolving issues, and ensuring an excellent customer experience. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment while handling multiple tasks.

Key Responsibilities
  • Handle Inbound and Outbound Calls: Respond to customer inquiries promptly, addressing their concerns, and providing accurate information.
  • Resolve Customer Issues: Troubleshoot and resolve product or service-related issues to ensure customer satisfaction.
  • Escalate Complex Issues: Identify and escalate unresolved issues to relevant departments or supervisors.
  • Meet Performance Metrics: Achieve targets related to customer satisfaction, call resolution, call handling time, and other KPIs.
  • Maintain Product Knowledge: Stay up-to-date on products, services, policies, and procedures to provide accurate information.
  • Adhere to Protocols: Follow all company and legal protocols, including data privacy and quality standards.
Requirements
  • High school diploma or equivalent. Bachelor's degree preferred.
  • Excellent verbal and written communication skills
  • Strong active listening and problem-solving abilities
  • Proficiency with CRM software and Microsoft Office Suite
  • Ability to multitask and manage time effectively