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Academic Advisor

2 weeks ago

San Jose, California, United States CSU Careers Full time

Job Summary

The Academic Advisor will support the enrollment, retention, engagement, and graduation of Junior and Senior year students. Under the general supervision of the Managing Director, this individual will provide academic advising and success coaching to upper-division undergraduate students in all majors in the College. The Academic Advisor will build rapport, ease transition, and support retention by advising students on academic requirements and procedures, providing support for students facing a variety of moderately complex institutional and personal problems, connecting students to appropriate resources on campus to foster student success, and advocating for the needs of individual students and groups of students.

Key Responsibilities

  • Provide holistic academic advising and support to a cohort of students during their last 60 units.
  • Effectively advise students individually and in groups on topics such as; preparing and completing the change/declare major, graduation application procedures, graduation date change, general education requirements, academic notification, disqualification and reinstatement, by remaining current with university policies, procedures, and frequently used forms from key student service areas
  • Implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success
  • Monitor academic progress by leveraging early support systems
  • Implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester
  • Participate in college and university-wide programs and events that support student success as directed by the Student Success Center and Undergraduate Advising and Success (UAS)
  • Provide academic advising during orientation

Knowledge, Skills & Abilities

  • Basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for the purposes of effective holistic academic advising
  • Strong advising skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making
  • Effective communication skills (both written and verbal) with individuals/groups. Ability to present clear and concise information. Excellent customer-service skills.
  • Ability to advise students individually or in groups on routine matters
  • Ability to communicate with constituents in a professional and respectful manner
  • Demonstrate sensitivity to cultural diversity and commitment to equity

Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
  • Two years of professional experience in one of the student services program areas or in a related field. A master's degree in a job‑related field may be substituted for one year of professional experience

Preferred Qualifications

  • Master's degree from an accredited four-year college or university in Counseling, Student Affairs, or related area
  • Equivalent of two years progressively professional student services work experience.
  • Experience working in an advising office/center, preferably a high volume and fast-paced work environment.
  • Experience working with students, staff, faculty and administrators from a diverse background.
  • Experience with university and college advising policies and procedures

Compensation

Classification: Student Services Professional II
Anticipated Hiring Range: $4,841/month - $5,250/month
CSU Salary Range: $4,841/month - $6,884/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

This position is open until filled.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at  and questions may be sent to 

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at  The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at 

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at  The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at uhs-

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).