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Program Manager

11 hours ago

Birmingham, Alabama, United States Workshops Empowerment Inc. Full time

Job Description: Program Manager

Department: Programs

Reports to: Executive Director

FSLA: Exempt

Date Updated: January 2026

Job Summary

The Program Manager is responsible for the day-to-day management, coordination, and quality assurance of vocational and life-skills programs serving individuals living with disabilities and other barriers to employment. This role ensures strong and consistent program implementation, staff support, participant success, and accurate documentation in alignment with organizational standards and funding requirements. The Program Manager works closely with program staff, community partners, and leadership to maintain high-quality service delivery and continuous improvement.

Qualifications

  • Bachelor's degree in related field required; master's degree in special education, counseling, psychology, rehabilitation services, occupational therapy, speech-language pathology, or related field preferred.
  • Minimum three (2) years of experience working with individuals with disabilities or other underserved populations required.
  • Minimum two (2) years of supervisory or program coordination experience preferred.
  • Experience with vocational training, transition services, workforce development, or community-based programs strongly preferred.
  • Understanding of program management, data tracking, and service documentation.
  • Knowledge of performance evaluation practices and outcome measurement.
  • Strong organizational, communication, and problem-solving skills.
  • Proficiency in Microsoft Office Suite.
  • Ethical judgment and ability to maintain confidentiality.
  • Demonstrated ability to support, coach, and guide team members.
  • Ability to manage multiple priorities and meet deadlines.
  • Comfortable working with individuals from diverse backgrounds.
  • Dependable transportation required. Driving record acceptable to WE Inc.'s insurance carrier, with required auto liability coverage.

Responsibilities

Program Operations & Oversight

  • Coordinate daily operations of assigned programs to ensure smooth, effective service delivery.
  • Implement program goals, curriculum, schedules, and activities aligned with organizational objectives.
  • Monitor program timelines, milestones, and participant progress.
  • Support program start-up and expansion efforts as directed by leadership.

Staff Supervision & Support

  • Supervise assigned program staff, providing coaching and feedback. Provide this information to executive director.
  • Assist in onboarding and training new program staff.
  • Promote a positive, inclusive, and mission-driven team culture.
  • Help ensure staff follow policies, procedures, and safety practices.

Participant Services

  • Ensure participants receive high-quality, person-centered services.
  • Support staff in addressing participant challenges and developing appropriate accommodations.
  • Monitor participant documentation, service plans, and progress tracking.

Compliance & Documentation

  • Ensure programs follow internal policies, CARF standards (if applicable), and funder requirements.
  • Support accurate and timely documentation for DHR, Medicaid, or other funding sources.
  • Develop and maintain program forms, records, and reporting tools.
  • Oversee data entry accuracy and program file organization.

Quality Improvement & Evaluation

  • Track program performance metrics and assist with outcome reporting.
  • Identify opportunities to improve program effectiveness and efficiency.
  • Participate in internal evaluations, audits, and continuous improvement efforts.

Collaboration & Community Engagement

  • Support and maintain positive working relationships with community partners, schools, employers, and vendors.
  • Support participant placement, internships, and community-based learning opportunities.
  • Represent WE Inc. professionally in meetings and community activities as needed.

Administrative & Organizational Support

  • Track and enter payroll for assigned team members.
  • Assist leadership in preparing program reports and updates.
  • Assist leadership in preparing MOUs for partnerships.
  • Support grant implementation by tracking deliverables and outcomes.
  • Follow EOS management practices, including scorecards and quarterly priorities ("Rocks").

Typical Working Conditions

Work is performed in an office setting and throughout the community in various workplaces and meeting locations. Duties may require sitting for extended periods, standing, and public speaking. Requires manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and driving locally, with occasional regional travel. Involves regular contact with staff, people served, and the public. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Hours

This is a full-time, exempt position. Typical hours are Monday–Friday, 8:00 a.m.–4:30 p.m., with flexibility required for occasional evening or community events based on program needs.

Salary Range

$52,000 – $56,500 annually

Interested applicants should send a cover letter and a resume to

Workshops Empowerment Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic

protected by federal, state, or local laws.