Convention Services Manager

POSITION: Convention Services Manager

DEPARTMENT: Sales

SUPERVISOR: Director of Sales

POSITION OVERVIEW: This position involves high guest contact and presents the first point of contact for our future guests. Act as the liaison between the hotel and meeting planner overseeing group room

blocks, event logistics, welcoming VIP's, overseeing amenity requests, establishing billing, coordinating outside vendors, and enforcing the contract. Execute catering proposals and banquet event orders and detail function space to be used. Edit potential revenue associated with those events for forecasting accuracy. Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective. Organize and host pre and post conference. Ensure monthly goals are attained to maximize revenue.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

JOB RESPONSIBILTIES:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Communicate effectively with guests as well as team members
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
• Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures.
• Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
• Agree upon the terms and conditions of the contract with a client and prepare the paperwork required
• Ascertaining that both the management of the hotel as well as the clients are happy with the contract
• Maintain guest confidentiality at all times.
• Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent. College degree preferred.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
• Minimum of 1-2 years of experience in sales, customer service related position or hotel experience preferred.
• Able to solve problems and make sound business decisions.
• Ability to suggestively sell.
• Knowledge of general sales techniques.
• Yield management experience.
• Effective business writing skills.

QUALIFICATIONS:

• Good understanding of the English language.
• Good communication skills both written and verbal.
• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Work environment – Sales office, banquet rooms, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
• Must have own reliable transportation and possess a valid state driver's license in order to make sales calls
• Knowledge of the local area.