Coordinator, Administrative Program

Job Summary
Coordinates and administers university scholarship programs as well as private scholarship programs. Evaluates and analyzes information submitted in accordance with established standards and guidelines. Provides professional assistance regarding scholarship application processes and eligibility. Ensures compliance with applicable statutes, regulations, and procedures. Remains current regarding regulations, policies, and procedures affecting scholarships and financial aid, and conducts work fairly, equitably, and inclusively. Supports effective management of scholarship programs and office.

Responsibilities
1. SCHOLARSHIP PROGRAM COORDINATION Coordinates information, policies, and procedures for university scholarship programs and private scholarship programs Assists in monitoring and processing for departmental and external scholarships Serves as subject matter expert and lead for scholarship processing, service, and/or program area Monitors scholarship eligibility criteria to ensure accordance with established standards and guidelines, as well as approved policies and procedures Maintains and monitors timely scholarship processing by partner offices and organizations so that scholarship payments are made timely and accurately Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments Supports effective communication within the scholarships area as well as among other areas of office and university 2. COMPLIANCE AND SUPPORT Maintains access to and a working knowledge of relevant internal and external systems Ensures clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures Maintains privacy and confidentiality of student and family data and information Maintains security of student records and related information Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality Follows appropriate records management procedures and complies with recordkeeping and archival requirements Actively participates in and contributes to overall office effectiveness 3. TRAINING AND PROFESSIONAL DEVELOPMENT ; PROFESSIONALISM Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering scholarships and financial aid Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles Ensures area policies and procedures are current and accurate Assists with financial aid outreach events, delivering information and responding to event questions accurately, timely, completely, and professionally Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public Assists in training new employees (permanent and temporary, including interns, student workers, and graduate assistants), as needed 4. OVERALL SUPPORT OF OFFICE AND INSTITUTIONAL OPERATIONS Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest Routinely and thoroughly reviews output and reports for accuracy and compliance Follows established timelines/calendars for projects/tasks As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees Advises management of anomalies, trends, or patterns affecting student and program eligibility Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures Performs other duties as assigned by supervisor and/or Executive Director Collaborates with other employees on office committees regarding policy, procedures, and training opportunities This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience), plus one year of directly related experience Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

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