jury services assistant

Looking for a meaningful career where every day counts? Become a Jury Services Assistant at the San Bernardino Superior Court and help make the jury experience smooth and positive for our community. Your attention to detail and customer service skills will help keep the wheels of justice turning

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This recruitment will remain open until November 2, 2025, at 11:59 p.m. PST or until the first 200 applications are received, whichever comes first. The posting may close without notice, so interested applicants are encouraged to submit their application as soon as possible

Benefit Highlights

About the Posiiton

Under general supervision, performs specialized court operations support duties in jury administration; provides customer service to potential jurors; and performs related duties as assigned.

Distinguishing Characteristics

The Jury Services Assistant is a specialized class in Administrative Services that supports Court Operations support series. Incumbents perform a variety of clerical support activities required to summon, process and reimburse jurors. Incumbents support customers on the phone and may assist in a jury assembly room as needed.

Jury Services Assistants report to the Administrative Services Supervisor and may provide on-the-job training and work direction to less-experienced Jury Services Assistants.

• Responds to phone calls and emails from the public concerning jury duty responsibilities, excusals, postponement and payments; processes affidavits; excuses potential jurors and defers jury service as appropriate.
• Receives, sorts and processes mail and faxes; updates records in the jury management system; generates reports, documents and activity printouts; scans, indexes and verifies documents.
• Receives and examines jury summons for sufficiency of information, conformity, jurisdiction, completeness, timeliness, and required supporting documentation; returns unacceptable documents, noting discrepancies and reasons for rejection.
• Validates juror attendance at completion of service; completes and processes payroll and reimbursement checks for jurors; issues checks to the requesting court for delivery to jurors; researches and corrects errors in checks and mails correct payments to jurors; reissues checks and vouchers when necessary.
• Prepares and disseminates jury order to show cause (OSC) calendars for Court Districts.
• May assist staff in jury assembly room for high-profile cases and for daily jury activities when needed; may assist at public information desk.
• May assist trainer or supervisor in familiarizing new and transferred court employees with assigned duties, processes, procedures and documents; provides technical assistance and guidance in more complex and non-routine activities.
• Performs other duties as assigned.

Graduation from high school or GED equivalent, and at least one (1) year of clerical support experience; or an equivalent combination of education, training, and experience. Completion of college-level coursework is highly desirable.

Licenses; Certificates; Special Requirements:

• A valid California Class C driver's license and the ability to maintain insurability under the court's vehicle insurance program

Ability to:

• Understand specialized information, including codes, rules, policies, procedures, forms and legal terms, and apply that knowledge in carrying out job assignments accurately and efficiently;
• Perform official actions in accordance with applicable codes, rules and procedural requirements;
• Read, explain and apply statutory and legal requirements applicable to jury service and empanelment;
• Read, understand and explain jury documents and verify their completeness and accuracy in accordance with applicable procedures;
• Review, codify and index a high volume of official documents quickly and accurately;
• Operate a computer and use standard business and complex operations support software with a high degree of accuracy and efficiency;
• Maintain confidentiality of court documents and records;
• Set priorities and exercise independent judgment within areas of responsibility;
• Represent the court effectively in dealings with the public;
• Use tact and diplomacy when dealing with sensitive, complex and/or confidential issues and situations;
• Establish and maintain effective working relationships with all those encountered in the course of work.

Selection Process

• Human resources will evaluate all applications to identify those who meet the minimum qualifications, as well as any desirable qualifications listed. Only candidates who fulfill these requirements will proceed in the process.
• Your responses to the supplemental questions may be scored and ranked. Depending on the number of applicants, you might also need to complete an online assessment or a screening interview.
• If you successfully pass step 2 and meet the minimum qualifications, your name will be added to the eligible list. From this list, you may be considered for an interview. Please note that being on the eligible list does not guarantee an interview or a job offer.

All candidates will receive email notifications regarding their application status at each stage of the process. The selection process will also include a background check and a reference check.

ONLINE TESTING

This recruitment includes an online assessment as part of the selection process. Candidates who meet the minimum qualifications will be invited to take the exam. Exam Duration: 2 hours. Additional details, including access instructions and scheduling information, will be provided via email to qualified candidates.

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk and hear; use hands to finger, handle, feel or operate objects, tools or controls; reach with hands and arms; perform repetitive movements of hands or wrists; and stoop, kneel, bend at the waist, crouch or crawl. The employee is frequently required to lift up to twenty-five (25) pounds unaided.

Specific vision abilities required for this job include close vision, use of both eyes, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; observes and interprets people and situations; learns and applies new information and skills; performs highly detailed work; deals with changing deadlines, constant interruptions and multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with the public and dissatisfied/abusive individuals.

Work Environment

The employee works in a court office environment or public counter where the noise level is usually moderate.