Service Management Lead

4 days ago

Washington, Washington, D.C., United States Chenega Corporation Full time

Overview:

Come join a company that strives for Extraordinary People and Exceptional Performance Chenega Services & Federal Solutions, LLC a Chenega Professional Services' company, is looking for a Service Management Lead. The Service Management Lead serves as the primary liaison for the client and provides strategic oversight of service execution.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, innovative solutions for our clients.

Responsibilities:

  • Responsible for being the primary liaison to the client.
  • Oversees IT support service (and related ITIL) processes to ensure they are being effectively executed.
  • Leads continual improvement of processes and manages the lifecycle of services .
  • Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools.
  • Aligns service processes and activities to the ISO 20000 Information Technology - Service Management standard .
  • Collaborates with service managers and functional leaders (engineering, operations, and service desk) as well as other client contractors and service providers to enable seamless service execution .
  • Oversees knowledge management, training and education programs .
  • Other duties as assigned

Qualifications:

  • Bachelor's degree in business administration or related field
  • 10 years of experience managing IT Support Services with similar scope and complexity
  • Familiarity with Federal IT security requirements.
  • Must be able to obtain a Tier 4 Public Trust clearance
  • Certification Requirements: ITIL v3 Expert and/or ITIL 4 Managing Professional Certified TBM Executive (CTBME) .

Knowledge, Skills and Abilities:

  • Demonstrated experience working closely with IT managers, Business Process Partners, and end users to establish processes and service level objectives.
  • Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile workforce.

Teleworking Permitted?: true Estimated Salary/Wage: USD $120,000.00/Yr. Up to USD $140,000.00/Yr.

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