Collections Analyst

Collections Analyst

Job Description

The Collections Analyst is responsible for engaging with customers to secure timely payments and resolve any concerns. This role involves identifying and correcting billing discrepancies, managing account portfolios, and maintaining account currency. The analyst will also detect and resolve cash application errors, investigate chargeback deductions, and handle special projects to contribute to process improvements. Collaboration with internal teams and customers is vital to provide effective solutions.

Responsibilities

• Contact clients via phone or email to ensure timely payments and resolve concerns.
• Identify and correct billing discrepancies.
• Proactively manage account portfolios to reduce past-due balances and maintain account currency.
• Detect and resolve cash application errors.
• Investigate and resolve chargeback deductions.
• Handle special projects and contribute to process improvements.
• Collaborate with internal teams and customers to provide effective solutions.
• Issue and distribute invoices.
• Process new contracts and sales.
• Collaborate with other departments to ensure billing accuracy.
• Address customer complaints and questions.

Essential Skills

• Strong accounting skills with proficiency in invoicing, data entry, and billing systems.
• Proficiency in Excel, including formulas.
• Accuracy and attention to detail in accounts payable, accounts receivable, reconciliation, collection, and bookkeeping.
• A minimum of 3 years of collections experience in a high-volume setting.

Additional Skills & Qualifications

• Bachelor's Degree in Accounting/Finance or relevant work experience.
• Willingness to complete tasks accurately and efficiently.

Work Environment

The role is based in a corporate office and requires working five days a week in the office. The work hours are flexible, starting as early as 7 am or as late as 8:30 am, with a 40-hour work week. Employees can choose between a half-hour or hour lunch break. There is an option to work nine-hour days from Monday to Thursday and leave at noon on Fridays, provided the 40-hour requirement is met.

Job Type & Location

This is a Contract to Hire position based out of Saint Louis, MO.

Pay and Benefits

The pay range for this position is $ $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Nov 15, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.