Production Supervisor Team Lead

Overview of Goodwill Industries of Dallas, Inc.

Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to

employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models. Here are our core beliefs:

• We believe each person has unique abilities and can make a meaningful contribution in life.
• We believe jobs are transformational to individual lives and communities.
• We believe in a hand up, not a handout.

Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core values of Respect, Commitment, Improvement, and Integrity daily.

Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs:

• The Donated Goods Program provides direct employment through the recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse.
• The Workforce Development Program assists clients with assessments, education, job readiness training, coaching and career placement.
• Goodwill's unique approach includes: a fair chance and opportunity, a person-centered, holistic approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program provides employment by offering work through the recycling and reselling of material donations in stores throughout the community, while keeping millions of pounds of reusable items out of our landfills. Every dollar that is generated from retail stores is invested back into creating employment opportunities for individuals with disabilities and disadvantaged conditions.
• There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs. Last year, Goodwill Dallas placed over 1,000 individuals with jobs - earning more than $22 million in wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texas community.

Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and employs over 600 staff.

Summary
Under the direction of the Team Leader, the Production Team Leader oversees all aspects of textile and hard goods production. Primary duties include meeting production quotas, researching and familiarizing oneself with incoming items and brands, pricing donated goods, and training and developing staff.

Essential Functions/Duties

• Supervise and coordinate established policies involving producing and shipping textile products and hard goods (miscel).
• Responsible for training and developing processors to ensure that we are offering exceptional donor service and that all Goodwill Dallas policies and procedures are being followed.
• Supervise the donation attendants and processors in the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organization's procedures within your assigned areas.
• Assist with employee performance reviews yearly and have the Team Leader review the evaluation before it is given.
• Address minor disciplinary infractions/absentee policy with approved documentation.
• Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods (miscel) produced.
• Research and familiarize oneself with incoming items and assign appropriate costs based on best practices.
• Work in collaboration with the Assistant Team Leader to ensure production quotas are met monthly.
• Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
• Responsible for ensuring all hazmat materials are properly handled and that your staff is properly trained on how to handle these materials.
• Assist with writing schedules and monitoring production department hours to ensure a cost-effective operation.
• Promote good housekeeping, security, and safety practices are observed in all related areas. Ensure that all areas of the backroom meet 5S standards.
• Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure it is working properly.
• Identify any maintenance concerns and enter them into the work order system within 24 hours.
• Responsible for updating the production whiteboard daily to ensure accurate reporting and production goals.
• Communicate and collaborate effectively with other departments to ensure all merchandise is put on the sales floor in a timely manner.
• Maintain 5S Audit Program regarding Kaizen.

Additional Functions/Duties

• Provide inter-departmental training as appropriate.

Qualifications/Competencies
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

• Ability to adhere to the organization's Core Principles.
• Knowledge of textile, hard goods, and new goods articles as related to quality and classification.
• Knowledge of production, inventory and quality control and the ability to compile and analyze data for reporting systems.
• Ability to work independently with minimal instruction and or direction from supervisor.
• Maintain a proper and professional attitude when dealing with customers, clients, and co-workers.
• Ability to use Outlook, Word, and Excel.

Education and/or Experience:

High School education or equivalent is required. A minimum of three (3) years supervisory experience. Prefer previous retail and/or stock handling experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Math Ability:

Level 3: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

Computer Skills:

To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Ability to conduct research on items via the Internet.

Supervisory Responsibilities:

This position has supervisory responsibilities but no subordinate supervisors.

Purchasing Authority:

No Purchasing Authority

SPECIAL CONDITIONS OF EMPLOYMENT

(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

Physical and Environmental Requirements:

• Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
• Standing and sitting for long periods of time.
• Perform work outside and inside, exposure to weather conditions, dust, dirt, electricity, noise, fumes and chemicals.
• The noise level in the work environment is usually loud (examples: metal can manufacturing department, large earth-moving equipment).

Language Ability:

Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.

Reasoning Ability:

Level 4: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status."

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