Enterprise Support Lead

Date Posted:

Country:

United States of America

Location:

PW103: Midland GA 8801 Macon Road , Midland, GA, 31820 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team:

Raytheon Technologies (RTX) is seeking a dedicated and experienced professional to lead a field technical support team responsible for specific sites across a local geographic region. Reporting to the Regional Service Delivery Manager, this role will work closely with site business partners and leadership to ensure DT support aligns seamlessly with business objectives. Key responsibilities include overseeing the desktop support team, IT services, local infrastructure components, and physical asset management. The ideal candidate will bring deep technical expertise to effectively resolve incidents and fulfill requests through the company's ticketing system, while driving collaboration and operational excellence to meet the dynamic needs of the organization. 

What You Will Do:   

• Leads and supports the local IT infrastructure teams to align with business needs and achieve service delivery goals.  

• Serves as the primary liaison with the Business Unit (BU) Site Leader for IT support services and local escalations.  

• Monitors and analyzes site data metrics and KPIs to proactively address current and future issues.  

• Acts as the site's technical SME, supporting ticket escalations, training, and onboarding of new technicians in coordination with our managed service provider.  

• Coordinates and executes projects and initiatives, ensuring adherence to established SLA goals and standardized processes.  

• Meets regularly with the Regional Manager, BU Site Leader, and local technicians to review site (s) performance and optimize support services, across assigned site (s) and/or region.  

• Collaborates with other Enterprise Support Leads (ESLs) and BU Site Leaders across the enterprise to share knowledge and best practices.  

• Identifies and drives continuous improvement initiatives, including self-healing, self-service, and automation solutions.  

• Ensures IT services are fully operational and available, being on-call as needed in support of urgent outages or critical issues  

Qualifications You Must Have:

• 3-5 years' experience with a broad end user services background within infrastructure technologies focused on desktop technologies including hardware and software.  

• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements

Qualifications We Prefer:  

Knowledge of and experience in a broader infrastructure technology skillset beyond desktop, including servers and networks, 

Demonstrated experience in service-focused technical environment. 

Demonstrated strong customer service skills and people leadership skills. 

ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications 

Experience managing and coordinating/partnering across a managed service   

Experience in supporting office and manufacturing shop floor environments.

Work Location

This is a onsite role, eligible candidates must reside within commuting distance from Columbus/Midland, Georgia. 

What We Offer:

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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