Patient Services Coordinator

APR Consulting, Inc. has been engaged to identify a
Patient Concierge

Location:
 West Hollywood, CA 90048

Position:
Patient Concierge

Pay Rate:
 $24.50/hr

Duration:
 13 weeks

Expected Shift:

40 hrs/week

ROLE IS ON-SITE AND TEMP - Shift times may vary between 8-9:30am

JOB SUMMARY

The Patient Concierge serves as an essential member of CS International care team; works to facilitate customer service needs of the international patient and family population, ensuring an efficient process and promoting high levels of patient and customer satisfaction. Provides international patients and families with assistance in accessing non-medical resources within the medical center and the community. Responsible for effectively analyzing patient and family needs and organizing, assembling and arranging resources to address inquiries.

Primary Duties and Responsibilities:

• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with services provided, hours of operations, key CSI personnel, directions, etc. Responds to all customer requests in an accurate and timely manner. Responds to patients' needs in a positive and professional manner by exhibiting good personal relationships and communication skills. Administers patient and family survey.

• Prepares and mail welcome packets (e.g., provide information about Cedars-Sinai, Los Angeles, community, tours, restaurants, grocery stores, attraction sites, recreation and activities, etc.) to all patients.

• Triage incoming inquiries, providing patient lounge and telephone coverage. Meets and greets patients and their families. Tracks daily lounge visitor log, concierge services provided and parking validations provided.

• Performs concierge services i.e. hotel accommodations, arranges for transportation, prepares documents for VISA extensions, and other related services.

• Maintains a clean and organized lounge, including coffee service. Ordering and restocking lounge supplies and keeping track of lounge amenities and when new amenities need to be ordered. Putting in work orders as needed for the lounge and following up on work order requests. Processes check requests and purchase requisitions for vendors as needed.

• Manages the collaborative spaces in the lounge (prayer room/conference rooms, lobbies) to ensure coordinated use and optimum efficiency and customer service.

• Assists with developing a network of contacts and resources that can provide assistance in accommodating the diverse requests of CSI and VIP customers.

• Maintain patient confidentiality and privacy in accordance with Cedars-Sinai policy, and HIPAA regulations by accessing patient information only to the extent necessary to fulfill assigned duties. Keeps all patient information private, confidential and secure. Properly secures, stores and discards all lists, reports, files and documents.

• Coordinates and collaborates cross-functionally to ensure patients' language access service (interpreter services), meal and dietary needs, and ensures that religious accommodations are satisfactory.

Experience required:

• 3 years of providing high level customer service/hospitality, addressing and resolving complex issues, preferably in a healthcare setting.

• Must have experience working within different levels of an organization, especially leadership and C-Level Executives

Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.

This particular client is requiring that all new hires show proof of vaccination.
 However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you