Sr. Manager, Consumer Intelligence

Sr. Manager, Consumer Intelligence - Corporate Strategy

Description:

Founded by former strategy consultants, Capital One is a strategy driven company.  The highly selective Corporate Strategy group engages on a targeted set of ultra-high impact issues that drive the direction and performance of the company.  

We seek an exceptional and innovative individual to join Corporate Strategy's Consumer Intelligence team. Consumer Intelligence was formed at the request of the CEO to increase the business's focus on our customers. Team members function as strategy analysts and work at the intersection of strategy consulting and market research to help identify, structure, and research open-ended problems and influence senior leadership.  Recent examples of work include deep competitive benchmarking on mobile app experiences to inform digital strategy, unpacking how customers are feeling throughout the Discover acquisition, and diagnosing impacts of changing student loan forbearance programs and Medicaid on consumer financial health.

As a Senior Manager on the team, you will be a people leader for 2+ associates, as well as manage a larger dotted-line team on projects. You will have conversations with senior executives across the entire company about their priorities and consumer insights needs, prioritize and scope work for the team, and then manage the team to deliver insights and impact. You will coach the team in getting the most from our existing data, as well as writing new surveys to uncover needed insights on topics that will help shape Capital One's strategy, product offerings, marketing, communications, and customer experience. 

Responsibilities:

• Lead and develop a high-performing team of strategy associates, including shaping the vision for their roles and success and team culture, in addition to overseeing their project work 

• Guide your team's scope, figuring out what topics are most impactful for the team to tackle, and developing relationships with senior leaders to influence decisions

• Develop consumer survey research and insights on high impact topics, with a focus on how consumers are thinking, feeling, and behaving

• Craft compelling stories rooted in rigorous analysis to influence senior executives

• Advance the thinking on what's possible with customer and competitive insights, working with others on the team and vendors to manage and evolve our data and survey portfolio

Basic Qualifications:

• Bachelor's degree

• At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate Strategy, or a combination

• At least 1 year of people management experience

Preferred Qualifications:

• Experience identifying and solving qualitative and quantitative problems independently in a constantly changing environment

• Experience managing and prioritizing among multiple parallel projects

• People management and development skills

• Strong written and verbal communication skills

• At least 5 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate Strategy, or a combination

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $193,000 - $220,300 for Sr. Manager, Strategy

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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