Product Analyst I

Position Summary

A Product Analyst at Neumo works within the context of one or more Products to proactively and strategically improve their quality and success. 

Duties & Responsibilities:

Assist the Business Unit Technical Manager with product strategy and health.Assist the Technical Manager with item pool and development strategies.Serves as the escalation point for support of active solutions including Change Management.Supports Delivery Teams and Platform teams.Managing the item pool team with updated content and translations to the question-and-answer banks of our customers. This includes working to provide quotes with our translation vendors.Product health data, providing visibility to key stakeholders for each product's performance and overall health.Proactive analysis and insight to maintain product integrity and identify new opportunities.Strategic, data-driven recommendations for Product/Infrastructure enhancements (e.g. improved user experience and sustainability).A strong source of domain knowledge for all product(s) within the designated BU.SME for all products under the designated BU. Speaks confidently to all product functionality through customer calls, emails, and new projects.Able to jump in and help with testing or direct QA testing when questions arise. Members of the project team when new projects arise to provide insight and knowledge when considering the overall solution. Be willing to learn products/jurisdictions that have unknowns to the BU and create mockups when necessary. Maintain product documentation (i.e. process flows for the products).Assist BU leadership with RFP responses as required to provide additional perspective. Production monitoring – Lends expertise in pushing application updates through projects and CR's. Collaborates with shared services teams to assist with Execution Checklists to roll them out. The Business Unit Product Analyst:

•  is in tune with product performance and tracks, analyzes, and reports on the product health metrics established by BU.
• constantly studies and analyzes product performance data, subjective feedback, post-project reviews, and new technology and market trends.
• makes strategic, informed product roadmap recommendations to the Business Unit Technical Manager to improve the product's overall performance and competitive position.  
• helps the Business Unit Technical Manager collaborate with Business Development to define a plan and cadence for implementing updates to active Solutions.
• helps the Business Unit refine and maintain the product backlog in Jira.
• contributes to product solutions and design decisions.
• is passionate about the needs and experience of end-users of the product and advocates for them in strategy and design conversations.
• works with Tech Ops for support issues that cannot be resolved by Customer Care or Level 2 Support, or which require a change to the Solution.
• is the point of contact for Account Management, Customer Care, Field Services, or others inside Neumo regarding requested changes to active Solution, creating Changes Requests when needed.  The Product Analyst consults with the PfA and Technical Manager in daily operations.
• guides the Change Management process for the Business Unit under the oversight of the Business Unit Director and Business Unit Product Manager. This includes creating new Change Requests, performing discovery and requirements gathering as needed, and facilitating Business Unit approval and solution design.
• assists with maintaining Solution documentation as changes occur outside of active Projects to inform shared services and additional stakeholders.
• oversees implementation of new language translations and question content as requested by our jurisdictions
• has a detailed understanding of the product and how it works at a semi-technical level and is available as a source of subject-matter expertise to the Delivery and Platform teams.
• contributes to Request for Proposal responses as assigned by the Business Unit Director and collaborates with the BU and technical leadership to design and document our proposed Solution based upon the capabilities of the product.
• collaborates with the Delivery Team during the Initiating and Planning phases of a new project, providing valuable background information about our proposal and the proposed solution design.
• is available as a resource to assist the QA Technician and Business Analyst to troubleshoot and triage issues found during testing.
• The Product Analyst collaborates with the Delivery Team to assume ongoing support of the Solution after project closure.

 
Knowledge, Skills and Abilities:

Strong data analysis skills and reporting skills. Some prior experience in these areas, including report creation, are preferredAbility to understand software and IT systems end-to-end at a moderate level of detail.Ability to synthesize information and data into valuable and actionable summaries.Ability to communicate and problem-solve as a member of a team under limited supervisionStrong attention to detail.Strong organizational and processing skills.Working knowledge of general technical terms (e.g. Relational Database, Application, Server, Hard Drive, Web Service, etc.)Proficient in Microsoft applications (especially Outlook, Word, Excel)Experience with Power BI, Visio, Azure DevOps, and Jira is preferred.

Work Environment:

Office setting with a moderate noise level.The employee will work at an individual workstation, using a telephone and computer.

 Physical Demands:

Must be able to remain seated for extended periods.Regular use of a computer and other office machinery, such as printers and copy machines.Occasional movement around the office.Frequent communication via telephone.

 
Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization.  And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

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