Regional Property Manager

A full service multifamily real estate firm, ROSS Companies, is looking for an experienced Regional Property Manager to oversee a portfolio encompassing the Baltimore Metro Area. Your role will play a pivotal part in the properties financial performance, operational efficiency, adherence to company policies, maintaining the properties, handling tenant relations, and ensuring compliance with relevant laws and regulations.

Responsibilities:

• Oversee a portfolio of properties encompassing the Baltimore Metro Area.
• Oversee community efforts to maximize apartment occupancy while minimizing delinquency and bad debt. (Budget vs. Actual.)
• Oversee community efforts to maintain satisfactory physical appearance of community buildings, grounds and public areas. This includes performing routine community inspections of all areas to maintain satisfactory physical appearance of community buildings, grounds and public areas; Inspections of apartments in order to determine resident occupancy, satisfactory housekeeping, maintenance concerns, proper functioning of all appliances, fixtures and smoke detectors, and HVAC equipment. Ensure any deficiencies are documented as required and corrected.
• Promote sound and positive relations with residents, employees, and vendors to ensure timely and efficient level of service.
• Ensure fair-housing standards and equal housing opportunity for applicants and residents as well as equal employment opportunities for employees. Ensure attendance at Fair Housing and other mandatory training.
• Oversee community efforts to maintain apartment occupancy (Budget vs. Actual) standards and enforce lease provisions, property rules and regulations.
• Ensure all community employees are supervised, trained, motivated and evaluated annually. Make recommendations for annual salary increases and performance recognition of community staff.
• Meet with direct reports on a quarterly basis to review financial statements and develop action plans to address any critical needs.
• Respond immediately to emergency situations ensuring resident and employee safety. Ensure appropriate paperwork is submitted to report community losses, damages, resident claims or security issues. Report any hazards and safety concerns to the Regional Vice President and/or the President.
• Maintain and control all operating costs and utility consumption as established in the annual budget. (Budget vs. Annual). This includes approval of all expenses for assigned sites.
• Oversee the implementation of long-term community rehabilitation and improvements.
• Supervise, motivate, evaluate and maintain positive relations with all vendors and contractors.
• Maintain confidentiality about the business affairs of the company, community, residents, and employees as outlined in the Confidentiality Policy.
• Maintain communications with residents, employees, vendors, owners, and other officials concerning management and related community issues. This could include verbal and/or written communication.
• Maintain cooperative spirit within peer group, staff members, vendors/contractors.
• Communicate and coordinate with Property Manager on the accomplishment of their responsibilities and his/her day-to-day involvement with various responsibilities.
• Accompany mortgage inspectors, insurance agents, county inspectors, fire department, etc., when inspections are conducted.
• Review monthly public area inspection reports (including pool areas and any other community facilities when applicable). Oversee community efforts to take appropriate action when maintenance/safety deficiencies are discovered.
• Ensure apartment vacancy, an initial inspection of the apartment is completed. Ensure damages are being charged to vacating residents and unusual repairs requiring additional time or introduction of a contractor are being assessed at this time.
• Preparation of annual community income/expense budget.
• Obtaining proposals and service contracts to support annual budget preparation.
• Recommend improvements to and/or upgrade of current capital expense items (Replacement Reserve), for budget purposes.
• Recommend items to reduce operating expenses and increase efficiency, income, and marketability.
• Review monthly financial statements, cash flow projections, analyze under and over budget variances. Producing owners and variance reports accurately and timely.
• Oversee community efforts to audit rent roll monthly for accuracy of resident information and account balances. Review the reports available through property management software which reflect proper operational procedures.
• Maintain required delinquency levels by ensuring rent collections and bank deposit procedures are followed, as well as collections of all miscellaneous charges.
• Ensure resident letters and intra-company responses are completed in a timely manner.
• Conduct Property Manager meetings to review policies, emergency procedures and discuss goals and problem solving.
• Investigate opportunities to increase efficiency of services, obtain improved products or economical prices.

Qualifications:

• 7 Years Regional Property Management experience managing multi-sites; apartment leasing, apartment maintenance, employee supervision, and landlord-resident relations; Knowledge of appropriate and effective conduct during emergency situations.
• Demonstrated and developed organizational and administrative abilities.
• Demonstrated ability managing budgets.
• Proficiency with property management software, Excel, and Microsoft Word.
• Knowledge of accounts payable and receivable functions essential.
• Proficiency and familiarity with operating statements and preparation of variance reports.
• Excellent interpersonal, verbal and written communication skills.
• Must be detail oriented with demonstrated organizational, problem solving, and decision making skills.
• Must possess the ability to handle multiple tasks and priorities.
• Must be able to ascend or descend multiple flights of stairs and inspect all locations at assigned communities.
• High School Diploma with some college level courses. Bachelors Degree in Business Administration, preferred. Experience will be considered in lieu of college degree.

ROSS Companies is an Equal Employment Opportunity Employer.

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