Veterinary Practice Manager

Pure Paws Hell's Kitchen is seeking a full-time Practice Manager

Who are we looking for?

At Pure Paws Veterinary Care of NYC, our team of exceptional veterinarians—Dr. Stephanie Liff, Dr. Ashley Cheung, and Dr. Kathryn Wexler—bring a powerful blend of clinical expertise, compassionate care, and deep commitment to pet wellness. From advanced surgical procedures and internal medicine to personalized wellness plans and Fear Free Certified handling, our DVMs are trusted by pet parents across the city.

We're now seeking a dynamic Practice Manager who shares our passion and can help unlock the full potential of our practice—supporting our doctors, enhancing operations, and fostering a thriving, collaborative environment where pets and people come first.

Core Qualities We Value:

• Composed Leadership – Stays calm and focused under pressure, even in high-stakes or fast-paced situations.
• Multitasking Mastery – Thrives in dynamic environments, juggling multiple priorities with precision and grace.
• Confident & Client-Savvy – Comfortable working with clients who demand high standards of service and DVMs who strive for excellence in medical care, while maintaining professionalism and clarity in every interaction.
• Independent Ownership – A proactive leader who takes initiative, drives decisions, and leads by example with minimal oversight.
• Growth Mindset – Welcomes feedback, seeks continuous improvement, and embraces challenges as opportunities.
• Team-First Mentality – Values collaboration and community, fostering a supportive and inclusive workplace.
• Results-Driven – Identifies areas for improvement, builds actionable plans, and follows through to deliver measurable outcomes.
• Organized & Detail-Oriented – Excels in time management, prioritization, and maintaining accuracy across tasks.
• Strong Communicator – Skilled in conflict resolution and clear communication with both staff and clients.
• Tech-Comfortable – Confident using tools like Microsoft Office, Teams, Slack, and practice management software.

Must-Have Skills & Experience:

• Proven ability to balance business needs with team well-being.
• Strong organizational and prioritization skills.
• Experience interpreting data and using it to inform decisions.
• Capable of independently formulating and executing plans, while also collaborating effectively with leadership.
• Previous management experience in a veterinary setting is required.

Schedule:

Full time, salaried position (approx. 40 hours per week). Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility and discretion in creating schedule.

Pay:

$90,000 - $100,000 per year, determined by the candidate's skills, experience, and qualifications. Eligibility for up to 15% performance-based annual bonus.

Key Responsibilities & Requirements

As a Practice Manager, you will be instrumental in driving operational excellence and leading a high-performing team in a fast-paced, client-focused environment. You'll work closely with Partner Doctors, the Medical Director, and the Operations Director to ensure smooth day-to-day operations and exceptional patient care.

Leadership & Operational Oversight

• Lead daily operations with confidence and composure, even under pressure.
• Manage scheduling for veterinarians, technicians, and support staff to maintain optimal coverage and workflow.
• Collaborate with medical teams to uphold high standards of patient care and clinical efficiency.
• Monitor patient flow and implement strategies to reduce wait times and elevate the client experience.

Strategic Thinking & Initiative

• Balance the needs of the business and staff with thoughtful decision-making.
• Take initiative in identifying problems, formulating solutions, and driving results independently and collaboratively.

Marketing & Growth

• Design and execute marketing strategies to attract new clients and promote services.
• Analyze performance metrics and financial reports to identify growth opportunities and operational improvements.

Client Service & Front Desk Operations

• Ensure smooth front desk operations including scheduling, check-in/check-out, and client communications.
• Address client complaints with empathy and professionalism, turning challenges into opportunities for service recovery.

Client & Community Engagement

• Build strong relationships with clients, ensuring their needs are met with professionalism and empathy.
• Confidently handle demanding client interactions and resolve concerns with tact and clarity.
• Develop client retention and outreach initiatives to boost engagement and loyalty.
• Represent the hospital at community events and foster partnerships with local organizations and referral networks.

Personnel & Facility Management

• Oversee hiring, onboarding, training, and performance management of staff.
• Foster a culture of accountability, continuous improvement, and team collaboration.
• Maintain a clean, safe, and well-equipped facility that reflects the hospital's commitment to excellence.

Financial & Administrative Duties

• Manage inventory, ordering, and stocking of medical supplies and equipment.
• Oversee billing, insurance claims, and client account management.
• Develop and manage budgets, ensuring financial health and sustainability.

About Us – Pure Paws Hell's Kitchen:

At Pure Paws Veterinary Care of Hell's Kitchen, we believe every pet deserves exceptional care in a warm, welcoming environment. Nestled in the heart of Manhattan, our state-of-the-art facility is open seven days a week and equipped with cutting-edge technology—from digital radiography to ultrasound—to ensure your furry companion receives top-tier treatment.

Led by Dr. Stephanie Liff and a compassionate team of veterinary professionals, we offer personalized wellness plans, advanced diagnostics, and surgical services tailored to our patients' unique needs.

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Guardian voluntary benefits