Quality Assurance Auditor

COMPANY OVERVIEW

A FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing in customized flight solutions using its fleet of Boeing ER aircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market. Our talented flight and cabin crew operate across the globe, 365 days a year. These talented team members are supported by dedicated professionals out of our corporate office - including our state-of-the-art Operations Control Center and world-class Maintenance Operation - located at AFW, Perot Field Fort Worth Alliance Airport, in Fort Worth, Texas. Flexibility is required to meet the needs of our business and will require evening and weekend availability, when needed.

SUMMARY

The Quality Assurance Auditor is responsible and accountable to oversee the compliance of the airline Continuous Airworthiness Maintenance Program as described by the Code of Federal Regulations. The Quality Assurance Auditor coordinates and manages the Gridiron Air Technical Operations Quality Assurance Program, Quality Assurance Audit Programs, Quality Assurance Vendor Management oversight, and the regulatory and business case oversight of support facilities as they apply to powerplant, airframe, articles, shops, or vendors, including MRO's. Work requires technical knowledge and understanding of the Gridiron Air Ops Specs, Continuous Airworthiness Maintenance Program, and CFR's. The Quality Assurance Auditor's role is to assist with the development, establishment, and enforcement of quality assurance standards and measure for the maintenance, engineering, and the vendor management functions within the Technical Operations organization. The Quality Assurance Auditor also monitors the performance of the quality management system and produces data and reports on performance, measuring against set indicators. He/she coordinates with the other Auditors and staff throughout Gridiron Air to ensure that the QA system is functioning properly. Where appropriate, the Quality Assurance Auditor advises on changes and their implementation and provides training, tools, and techniques to enable others to achieve quality.

The Quality Assurance Auditor will apply proven analytical and problem-solving skills to help validate maintenance, repair, engineering, vendor management, and related processes through careful testing and analysis in order to maximize the benefit of business investments in compliance and quality initiatives. The Quality Assurance Auditor establishes and maintains fair and harmonious relationships with the operations management team, AMT's, internal customers, vendors, FAA, and all business contacts. He/she carries out their activities in support of policies, goals, and objectives established by Gridiron Air and Management.

GENERAL DUTIES

• Plans, coordinates, executes and reviews audits of 121/145 shop maintenance or vendor activity
• Provide data in support of the Quality Assurance Program as a part of the Technical Operations Safety and Quality Management Systems (SMS)
• Provide data in support of Quality Assurance and Continuous Analysis and Surveillance System (CASS) auditing activities that are a part of the CASS. This includes the composite collaborative auditing of assigned base and line maintenance, repair shops and vendor activities, as well as related engineering and support function
• Develop checklists to target specific audit findings and prepare technical reports communication Quality Assurance review of audit findings
• Track audit findings, provide follow-up, and ensure closure of all audits
• Manages the day-to-day quality and compliance activities including batch record review, process validation, change control, non-conformance investigations, customer complaints, and new process introduction
• Responsible for implementing compliance programs, performing annual product reviews, tracking and reporting quality metrics, driving continuous improvement, and performing quality assessments to determine compliance to internal policies and guidelines and regulatory commitments/requirements
• Coordinate and participate in investigations as required
• Identifies and resolves compliance risks and assist work sites in preparing for Regulatory Authority inspections
• Ensures that critical supply chain issues are included in the appropriate Technical Operations action plans
• Develops remediation plans to address technical and compliance gaps
• Conduct and coordinates Quality System Management Reviews
• Monitors daily, weekly, and monthly performance indicators to ensure that he/she is meeting critical performance targets
• Identifies and facilitates the resolution of personnel and/or process problems affecting performance or compliance in a timely fashion
• Work closely with the co-workers as well as individually to accomplish audit objectives
• Works closely with other departments to coordinate the accomplishment of work plans, new directives and new objectives across all assigned groups
• Meets with Director of Quality and other departments to ensure that operations are being executed in accordance with the organization's overall goals, strategies, policies and plans
• Identifies and implements work process improvements that contribute to meeting QA and corporate goals and objectives
• Creates and continuously improves the structure and processes necessary to manage his/her operation's current activities and its projected workload
• Develops and installs procedures and control to promote communication and adequate information flow within the operation and all key individuals and work groups within and outside of the assigned work group(s)
• Maintains compliance with hardware and software systems to assist in the smooth and efficient flow of information
• Ensures that all activities and operations are carried out in compliance with local, state, and federal regulations and laws governing Gridiron Air business operation
• All employees are expected to be well-versed in the Gridiron Air Safety Management System (SMS). They should be proficient in carrying out duties in line with their training and participation in the SMS. Moreover, they are encouraged and supported to identify and report safety hazards, detect safety shortcomings, and voice safety concerns within the operation, thus promoting a proactive safety culture.
• May perform other responsibilities as assigned based on business needs and shifting company priorities

QUALIFICATIONS

• At least 5 years' experience in related aircraft maintenance, maintenance engineering, or maintenance auditing positions
• A&P License or equivalent experience
• Proficient in PowerPoint, MSWord, MS Excel, MS Access, Outlook and other databases
• Administrative & labor relations experience in an airline industry environment
• Related technical undergraduate degree is a plus
• Business or related degree is a plus
• Related industry Quality Assurance experience is a plus
• A successful track record and experience with process improvement in maintenance and/or production environments

Other Job Requirements:

• Must fulfill FAA criminal background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customer security badges, if applicable
• Heavy travel domestic and/or international may be required
• When applicable, may be required to work rotating shifts, nights, and weekends
• TSA Regulations require a fingerprint based criminal history records check for all employees with unescorted ramp access. The background check must be completed prior to any individual assuming this position.

Key Knowledge & Abilities:

• Airline and aircraft maintenance technical knowledge
• Apply airline and aircraft maintenance knowledge to quality assurance activities
• Understand and create plans utilizing a wide array of airline and aircraft maintenance technical, process, and measurement data
• Knowledge of principles and methods for quality assurance program design
• Working knowledge of Gridiron Air policies and procedures
• Working knowledge of FAA, OSHA, EPA and other governmental regulations pertaining to aircraft maintenance, repair, engineering, vendor management, and MRO's
• Organizing, planning, and prioritizing assigned work-- Developing specific goals and plans to prioritize, organize, and accomplish assigned work
• Ability to coordinate with diverse workgroups such as management, non-management, contract labor work groups, and remotely located employees
• Effectively communicate with employees, internal and external resources, managers, executives, and co-workers verbally and in writing
• Confront conflict and resolve interpersonal and performance issues
• Create a positive work environment and engage people

BENEFITS OVERVIEW:

We offer a competitive benefits package, which includes medical, dental, and vision insurance as well as company paid Life and AD&D with the option to buy-up, and 401(K) matching - to assist employees balance their professional and personal lives and plan for a fulfilling future.

• Competitive pay
• Health, dental, vision
• 401K with company match
• Employee assistance program

Gridiron Air LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.